Beverly Santiago
Norwich,CT
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Proficient and caring nursing team member offering over 25 years of patient-facing experience. Experienced nursing professional with excellent skills in patient assessment, disease management and medication administration. Proven track record of delivering high-quality care.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Licensed Practical Nurse
HHCMG
08.2022 - Current
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Obtained patient vital signs and input/output measurements from inpatients.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Comforted and counseled patients and families throughout care process.
- Coordinated patient transfers to other facilities.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.
Yale Orthopedic MPM
MPM YALE MULTIDISCIPLINARY CENTER
09.2020 - 08.2021
- Med drawing, medical history collection, vital signs, Patients assessment, Epic, Assist orthopedic surgeons, Plastic surgeons in Minor surgical-procedures, Cast cutting and preparation
- Scheduled appointments, educational meetings and follow-ups for patients and family members.
- Built partnerships with local agencies and groups to assist with patient care, support or educational needs.
- Coordinated appropriate and efficient delivery of healthcare services to promote optimal outcomes by assessing and matching unmet needs with referrals and support services.
- Compiled data and tracked outcomes to formulate recommendations for process improvement.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
LPN Charge Nurse
Hamden Health Care
01.2018 - 01.2020
- Medication admin, wound care, patient care, Tube feed, Colostomy Care, Patient health status assessment, Admission Assessments, Assist and report changes
- Delivered direct quality care to patients by evaluating medical conditions and managing and assessing treatments.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Established cordial relationships with medical personnel and staff to promote teamwork and maintain positive attitude.
- Maintained and promoted autonomy and rights of patients to provide protection and enforce dignity and respect.
- Analyzed patient assessments and laboratory data to bring any issues to attention of physicians.
- Documented patient care plans and progress to enable tracking history and maintain updated records.
- Managed daily staff assignments and patient scheduling to guarantee clinic coverage and flow.
- Educated patients to provide information on health promotion and disease prevention.
- Responded to patient requests with appropriate clinical and personal assistance.
- Delivered emotional support to patients and families during challenging times.
- Monitored patient health conditions to report changes to assigned physician.
- Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
- Took samples to complete diagnostic and routine assessment tests.
- Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.
HYPERBARIC SAFETY DIRECTOR
Saint Vincent WOUND CARE Center
01.2018 - 01.2020
- Patient Vital signs, wound assessments, wound care/ dressing changes, hyperbaric oxygenation therapy training @ HEOLOGICS in Florida
- Helped to build culture of safety focused on reducing incidents and eliminating hazards.
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
- Collaborated with other departments to integrate safety in all aspects of organization.
- Responded to any emergencies as instructed and with utmost efficiency.
- Investigated incidents, determining root causes and implementing corrective actions.
ST. Vincent's Medical Center
ST. VINCENT'S MEDICAL CENTER
01.2011 - 01.2018
- Patient vital signs, Assist patients with activities of daily living, Assist RN's with surgical drains, Foley's and NG tubes, Wound Care, Assist physical therapists, Perform EKG's, Provide assistance to RN's and MD's, Care for patients after bariatric surgery
- Educated patients on general health assessment results.
- Collected and documented patient medical information such as blood pressure and weight.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
Lead Customer Service Representative
INTERIM HEALTH CARE
01.2006 - 01.2010
- Lead Customer Service Associate, Intake of referrals, Insurance verifications, Prior authorization for services, Hiring and processing CNA's and HHA's, DNA testing (buccal swabs), Scheduling staff for assignments, Scheduling services for patients, Spanish Translator, Answer multi-line phone system
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Responded to customer calls and emails to answer questions about products and services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained staff on operating procedures and company services.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Reviewed associate performance to identify training needs.
- Planned schedules and workflows based on expected customer demands.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Responded proactively and positively to rapid change.
Education
Hyperbaric therapy - HYPERBARIC BASIC TRAINING
Heologics
Jacksonville, FL12.2018
License Practical Nursing - NURSING
Stone Academy
West Haven, CT07.2018
Skills
- Fully Bilingual (English/Spanish)
- Critical care assessment
- EKG's
- Phlebotomy
- Safely perform Med Pass
- Perform sterile procedures
- Tracheostomy care
- Colostomy care
- Foley insertions/care
- Wound Care (including wound vacs)
- Electronic medical record proficient
- Family Communication
- Emergency Response
- Patient Triaging
- Direct Patient Care
- Staff Supervision
- Chronic Disease Management
- Breathing Treatments
- Transcribing Orders
- ADL Assistance
- Immunization Administration
- Maintaining Nutrition
- Writing Reports
- Patient Care
- Care Planning
- Vital SignS
- Behavioral Assessment
Additional Information
I can recognize patients in critical health situations and intervene appropriately. Through my experiences, I've learned how to safely lead non-licensed staff in situations where a MD/RN are not readily available. However, I seek out the assistance of an MD/RN appropriately when they are available. I have knowledge and understanding of human behavior, patients action and possible reactions. I work with patients, their families and my co-workers to provide the best effective possible care.
Experience Years
25
Certification
AED/CPR CERTIFICATION
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Licensed Practical Nurse
HHCMG
08.2022 - Current
Yale Orthopedic MPM
MPM YALE MULTIDISCIPLINARY CENTER
09.2020 - 08.2021
LPN Charge Nurse
Hamden Health Care
01.2018 - 01.2020
HYPERBARIC SAFETY DIRECTOR
Saint Vincent WOUND CARE Center
01.2018 - 01.2020
ST. Vincent's Medical Center
ST. VINCENT'S MEDICAL CENTER
01.2011 - 01.2018
Lead Customer Service Representative
INTERIM HEALTH CARE
01.2006 - 01.2010
Hyperbaric therapy - HYPERBARIC BASIC TRAINING
Heologics
License Practical Nursing - NURSING
Stone Academy
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