Beverly Scott
Saint Louis,MO
Summary
Proven Unit Secretary and Patient Care Technician at Barnes Jewish Hospital, adept in customer service and strong organization. Enhanced patient satisfaction and streamlined healthcare delivery by prioritizing patient care and efficiently managing office tasks. Trained new staff, ensuring high-quality care and operational efficiency.
Overview
11
11
years of professional experience
Work History
Unit Secretary
Barnes Jewish Hospital
04.2018 - 02.2024
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Provided information for patient admissions and discharges to foster timely processing.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
Patient Care Technician
Barnes Jewish Hospital I
09.2012 - 04.2017
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Education
Certified Nurse Assistant
St Louis College of Health Careers
909 South Taylor Ave St Louis Mo 6311007.2012
Skills
- Incoming Call Reception
- Customer Service
- Strong Organization
- Telephone reception
Timeline
Unit Secretary
Barnes Jewish Hospital
04.2018 - 02.2024
Patient Care Technician
Barnes Jewish Hospital I
09.2012 - 04.2017
Certified Nurse Assistant
St Louis College of Health Careers
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