Summary
Overview
Work History
Education
Skills
Timeline
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Beverly Sheridan

Beverly Sheridan

Flowery Branch,GA

Summary

Customer-oriented Reservation Agent with over Number years of experience in Industry. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

13
13
years of professional experience

Work History

Reservation Agent

Steamboat Ski Resort
08.2008 - 04.2012
  • Maintained awareness of types of rooms available in different resort locations.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Provided customers with information about availability and pricing.
  • Handled billing information over phone.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.

Business Owner

NuStone Concepts
03.1993 - 06.1997
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated leadership skills in managing projects from concept to completion.

Business Owner

Buds & Beaux Flowers & Gift Shps
02.1988 - 02.1993
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained new employees on proper protocols and customer service standards.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Prepared annual budgets with controls to prevent overages.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Interacted well with customers to build connections and nurture relationships.

Education

English Education

Southwest Missouri University
Springfield, MO

Skills

  • Phone Etiquette
  • Schedule Maintenance
  • Service Quality
  • Telephone Reception
  • Effective Listening
  • Efficient Service
  • Customer Reservations
  • Reservation Software
  • Microsoft Office
  • Customer Engagement
  • Travel Sales

Timeline

Reservation Agent

Steamboat Ski Resort
08.2008 - 04.2012

Business Owner

NuStone Concepts
03.1993 - 06.1997

Business Owner

Buds & Beaux Flowers & Gift Shps
02.1988 - 02.1993

English Education

Southwest Missouri University

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Beverly Sheridan