Desired Job Title
Security OfficerSecurity OfficerCustomer Service RepresentativeWork Type
Full TimeLocation Preference
On-SiteLocation: West Palm Beach, FL AreaWest Palm Beach, FL
Open to relocation: No
Beverly Slaughterbeck
Security
West Palm Beach,Florida
Work Preference
Summary
Experienced Security Officer with a strong background in training new staff and improving security measures. Recognized for effective communication and reliability, dedicated to enhancing safety protocols and providing superior service to all visitors.
Overview
1
1
Language
21
21
years of professional experience
Work History
Security Officer
Weiser Security
01.2023 - 05.2026
- Trained new security staff on operational procedures and emergency response protocols.
- Evaluated existing security measures, recommending improvements for enhanced effectiveness.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Implemented security protocols to enhance employee safety and asset protection.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Security Officer
Indian Spring Country Club
02.2018 - 01.2023
- Responded promptly to security incidents, maintaining detailed incident reports.
- Checked and verified photo identification prior to granting facility access.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Customer Service Representative
Florida Power & Light Company
05.2005 - 05.2015
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided accurate information regarding services, billing, and account management to enhance customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
Bachelor of Science - Christian Studies
Evanglical College of Christian Studies
West Palm Beach, FL 05.2001 -
Associate of Applied Science - Social Services Technology
University of Toledo
Toledo, OH 05.2001 -
Bachelor of Science - Social Services Technology-Gerotolegy Major
University of Toledo
Toledo, OH06-1985
Skills
General security
Access control
Incident reporting
Threat assessment
Security protocols
Report generation
Attention to detail
Shift work experience
Punctuality
Reliability
Communication skills
Conflict resolution
Superior customer service
Timeline
Security Officer
Weiser Security
01.2023 - 05.2026
Security Officer
Indian Spring Country Club
02.2018 - 01.2023
Customer Service Representative
Florida Power & Light Company
05.2005 - 05.2015
Bachelor of Science - Christian Studies
Evanglical College of Christian Studies
05.2001 -
Associate of Applied Science - Social Services Technology
University of Toledo
05.2001 -
Bachelor of Science - Social Services Technology-Gerotolegy Major
University of Toledo
Security Guard of the month 2024
Was awarded Guard of the Month by my Supervisor. There are several communities that Weiser works with and among those communities I was awarded the Guard of the Month. I do not know how many communities there are so I have no idea how many employees there were in the running.