Beverly Smith
Biloxi,MS
Summary
Dynamic leader and skilled mixologist with proven expertise in bar operations management and exceptional customer service, honed at Treasure Bay Casino and Hotel. Elevated guest satisfaction and team performance through innovative training and strong vendor relationships. Excels in multitasking and clear communication, achieving high health code compliance and inventory efficiency.
Overview
9
9
years of professional experience
Work History
Bartender
Treasure Bay Casino and Hotel
10.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
Beverage Supervisor
Treasure Bay Casino and Hotel
05.2016 - 10.2021
- Managed daily shift operations, contributing to the smooth running of the beverage department and maintaining high levels of customer satisfaction.
- Established strong vendor relationships to secure competitive pricing and ensure a consistent supply of quality products.
- Developed enticing promotions that increased sales and attracted new customers to the establishment.
- Coordinated inventory for daily operations and special events.
- Ensured strict compliance with all health code regulations, leading to consistently high inspection scores for the department.
- Maintained strong guest satisfaction scores through exceptional service and strong conflict resolution skills.
- Developed and executed staff incentive programs that motivated team members to go above and beyond in providing exceptional customer service.
- Guided employees through difficult operational and customer relation situations to build independence in future scenarios.
- Controlled beverage budgets by forecasting needs, controlling expenses and eliminating waste.
- Spearheaded staff recruitment efforts, selecting skilled candidates who contributed positively to team dynamics and overall business success.
- Resolved customer complaints promptly, resulting in improved guest relations and repeat business opportunities.
- Led pre-shift huddles with staff to start teams on right foot to expertly handle guests' beverage needs.
- Oversaw work of 52 bartenders, beverage servers and bar attendants.
- Improved team performance with regular training sessions on product knowledge, customer service skills, and safety regulations.
- Conducted regular performance evaluations for staff members, providing constructive feedback for continuous improvement opportunities.
Education
Diploma - General Studies
Tara High School
Baton Rouge, LA06.2000
Skills
- Strong multitasking
- Highly reliable
- Team player attitude
- Clear and effective communication
- Cleanliness and hygiene
- Customer service expertise
- Engaging personality
- Hospitality service expertise
- Alcohol awareness
- Inventory
- Health codes compliance
- ABC standards
- Maintaining a clean bar
- Bar operations management
- Proficient in mixology
Accomplishments
Nominated for Supervisor of the quarter several times. Certified in forklift operation. Serv Safe Manager and Food-Handler Certified. Bartender of the Year Baton Rouge, LA. CPR-AED Certified.
Timeline
Bartender
Treasure Bay Casino and Hotel
10.2021 - Current
Beverage Supervisor
Treasure Bay Casino and Hotel
05.2016 - 10.2021
Diploma - General Studies
Tara High School
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