Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Beverly Smith

Spring

Summary

Personable professional seeking employment in a field where my attention to detail and people skills can flourish.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Area Director

CDA assessments
01.2019 - 02.2024
  • I am solely responsible for hiring new staff, all licensing issues, training for staff, billing, parent inquiries, resolution of issues, ordering, accounting and calendars and newsletters.
  • Handled admission and placement of new students.
  • Oversaw day-to-day activities of preschool.
  • Coordinated facility operations by establishing logical policies and communicating to staff, teachers and parents.
  • Conducted rigorous interview and hiring process to deliver qualified teaching staff for parents and students.
  • Planned large-scale preschool events.
  • Developed preschool curriculums in accordance with regional laws.
  • Improved on school curriculum and policies by conducting research on developments in early childhood education and integrating findings during planning.
  • Designed yearly budget based on previous year's experience and forecasting.
  • Developed annual budget by assessing teacher and program needs and implementing cost-effective solutions.
  • Wrote newsletters and email to communicate monthly activity schedules to parents.
  • Reported health concerns and posted health warnings in case of illness.
  • Led team-building exercises for staff to improve communication and teamwork.
  • Planned weekly menus for 200 children following nutritional and allergen guidelines.
  • Controlled administrative, operational, financial and logistical areas of facility.
  • Communicated with parents and fostered strong professional relationships.
  • Monitored compliance with state, federal and company regulations, standards and requirements.
  • Hired, mentored and monitored qualified childcare staff.

Office Manager

SPRING DENTAL GROUP-Houston, TX
05.2016 - 03.2019
  • I was solely responsible for all aspects of HR for over 60 employees
  • As a manager I was responsible for staffing, client interactions, membership growth, cleanliness of the office, ordering, event coordinating etc.
  • Completed pre-screening activities for new hires and processed background checks and prior employment verification.
  • Reviewed and processed employee claims submitted for workers' compensation and Family and Medical Leave Act.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Processed financial documents, contracts, expense reports and invoices.
  • Automated office operations by managing client correspondence and data communications.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Managed service agreements and purchase orders to drive budget performance and meet schedule requirements.
  • Handled high volumes of package and mail distribution for executive leadership according to determined schedules.
  • Prepared and proofread internal and external communications for syntax and grammar.
  • Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.

Office Manager

Vet 365-Spring-TX
01.2014 - 05.2016
  • Maintained inventory, booking appointments, maintaining employee and business files as well as running payroll and paying monthly bills.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed office inventory and placed new supply orders.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Trained and mentored administrative staff members in company policies, daily task execution of these.
  • Gave tours, was leading sales person for our company.

Office Manager

Alternative Services Network
02.2024 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.

Spa Manager

Faces365
01.2010 - 01.2014
  • Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
  • Documented client records and information.
  • Recruited, trained and monitored performance for 80 employees.
  • Hired, led and provided performance management for spa employees.
  • Maintained meticulous records to document client information.
  • Developed seasonal and targeted promotions to drive brand exposure and generate revenue.
  • Led profitable spa operations through budgeting, aesthetics, employee training and renewing dormant client memberships.
  • Created seasonal and targeted offers to enhance visibility and generate revenue.
  • Applied knowledge in budgeting, aesthetics and employee development to foster profitable spa operations.
  • Supervised operations for spa, handled staff personnel recruitment and management and implemented regular training to keep employee skills sharp.
  • Oversaw spa renovation, coordinated with vendors and managed transactions.
  • Managed social media presence on Instagram, Facebook and LinkedIn to drive new business.
  • Applied marketing, networking and interpersonal skills to build practice and loyal clientele.
  • Rebranded spa by implementing digital and promotional marketing plans, created new website and collateral and leveraged social media outreach with Facebook.
  • Saved costs, negotiating with suppliers to maintain optimal pricing strategy.
  • Organized business accounting and invoicing in QuickBooks.

Preschool Director

Stepping Stones family Resource & Child Development Center-The Woodlands, TX
02.2000 - 12.2010
  • I worked in various classrooms as a Lead Teacher for 4 years, advanced to Assistant Director for 1 year and progressed to Director for the last 5 years
  • As a Director I was in charge of hiring and redirecting staff, touring and enrolling new families, staffing and scheduling daily for 50 teachers, giving quarterly training, checking and implementing lesson plans, writing school newsletters & menus, as well as training incoming staff and helping with sales and marketing of the school
  • I worked between 2 locations as an Area Director my last few years and was responsible for over 100 staff members
  • We were a NAEYC accredited center so I taught classes in order for teachers to obtain their CDA.

Education

Bachelors - Business Management

Central Texas College
02.1998

Skills

  • ADP Policy Creation
  • Employee Relations
  • Tadpoles Use
  • HR
  • Childhood Education
  • Recruiting
  • Texas Regulatory Requirements
  • Benefits Administration
  • Payment Collection
  • Employee Orientation
  • Microsoft Office
  • Human Resources Conflict Resolution
  • Human Resources Management
  • Friendly, Positive Attitude Management
  • Training & Development
  • Payroll
  • Computer Skills
  • Performance Management
  • Customer Service
  • Workers' Compensation
  • Problem Resolution
  • Strategic Planning
  • Hiring and Training
  • Conflict Management
  • Goal Setting
  • Talent Acquisition
  • Cost Control
  • Employee Evaluation
  • Budget Management
  • Office Management
  • Training and Development
  • Interviewing
  • Team Leadership
  • ProCare Software (10 years)
  • Team Building
  • Team Training (10 years)
  • Managing Operations and Efficiency
  • Personnel Training
  • Performance Tracking and Evaluation
  • Hiring
  • Educational Staff Performance Evaluations
  • Curriculum Development
  • Scheduling and Coordinating
  • Event Planning
  • Staff Training
  • Staff Supervision
  • Employee Coaching and Motivation
  • Office Administration
  • Teamwork and Collaboration
  • Operations Management
  • Accounting Software
  • Menu Planning
  • Financial Report Writing
  • Management
  • Social Media Management
  • Merchandising
  • Purchasing
  • Childcare
  • Early childhood education
  • Mentoring
  • Leadership
  • Budgeting
  • Supervising experience
  • Conflict management
  • Financial report writing
  • Talent acquisition
  • Teaching
  • Operations management
  • Training & development
  • Marketing
  • Curriculum development
  • Google Suite
  • Social media management
  • Human resources
  • Account management
  • Menu planning
  • Photography
  • Office management
  • Customer service
  • Personal assistant experience
  • Bookkeeping
  • Accounting software
  • Microsoft Access
  • Procurement
  • Preschool experience
  • Education administration
  • Research
  • Events management
  • Sales
  • Microsoft Powerpoint
  • Phone etiquette
  • Clerical experience
  • Organizational skills
  • Microsoft Excel
  • Negotiation
  • Hospitality
  • Retail sales
  • Senior leadership
  • Document management
  • Front desk
  • QuickBooks
  • Workforce management
  • Cash handling
  • Medical office management
  • Debits & credits
  • Microsoft Word
  • Event planning
  • High-end sales
  • Performance management
  • Employee orientation
  • Employee evaluation
  • Multi-line phone systems
  • Time management
  • Google Docs
  • Classroom experience
  • Experience with children
  • Sales management
  • Store management
  • Experience working with students
  • Customer relationship management
  • Cash register
  • CRM software
  • Property management
  • Yardi
  • Administrative experience
  • Communication skills
  • Intake
  • School experience
  • English
  • Customer support
  • Typing
  • Relationship management
  • MINDBODY
  • Guest relations
  • Upselling
  • Senior care
  • Computer skills
  • Millennium
  • Salon software
  • Inventory control
  • Retail management
  • Business development
  • Product demos
  • Beauty & cosmetics sales
  • Aesthetic treatments
  • B2B sales
  • Business management
  • Math
  • Team management
  • Higher education teaching
  • First aid
  • Cost control
  • Infant care
  • Childhood development
  • Med spa experience
  • POS
  • Spa services
  • Microsoft Outlook
  • Property leasing
  • Problem management
  • Animal care
  • Pet care
  • Animal restraint
  • Veterinary experience
  • Proofreading
  • Data entry
  • Computer literacy
  • Editing
  • Law office
  • Filing
  • Classroom management
  • Lesson planning
  • Office administration
  • Customer relations
  • Billing
  • Administrative support
  • Payroll processing
  • Scheduling and calendar management
  • Payroll and budgeting
  • Clerical support
  • Account reconciliation
  • Credit and collections
  • Relationship building
  • Mail handling
  • Scheduling
  • Staff management
  • Supply management
  • Staff hiring
  • Documentation and control
  • Policy implementation
  • Workflow optimization
  • Team supervision
  • Financial accounting
  • Business administration
  • Event coordination

Certification

  • SIDS Certification
  • First Aid Certification
  • Child Development Permit
  • Child Development Teacher Permit
  • Driver's License
  • CPR Certification

Timeline

Office Manager

Alternative Services Network
02.2024 - Current

Area Director

CDA assessments
01.2019 - 02.2024

Office Manager

SPRING DENTAL GROUP-Houston, TX
05.2016 - 03.2019

Office Manager

Vet 365-Spring-TX
01.2014 - 05.2016

Spa Manager

Faces365
01.2010 - 01.2014

Preschool Director

Stepping Stones family Resource & Child Development Center-The Woodlands, TX
02.2000 - 12.2010

Bachelors - Business Management

Central Texas College

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