Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. 20 + years in a hospital setting
Overview
31
31
years of professional experience
Work History
Health Unit Coordinator
Duke Regional Hospital
Durham, NC
10.2021 - Current
Received requests for medical records from outside agencies or individuals.
Assisted with orienting new employees to departmental procedures.
Maintained inventory of medical supplies and equipment in health unit.
Provided administrative support to nursing staff as needed.
Answered incoming calls and routed them to the appropriate departments or staff members.
Assisted with scheduling appointments for patients and doctors.
Managed daily operations of the health unit including filing, faxing, photocopying.
Created spreadsheets and reports from data gathered from patient files.
Assisted in Nurse Navigator role under the supervision of Nurse Practitioners and Hospitalists.
Utilized healthcare software systems for patient scheduling, billing, and record management efficiently.
Health Unit Coordinator/Certified Nursing Assistant
Duke Regional Hospital
Durham, NC
09.2014 - 10.2021
Organized patient records, charts, and other documents in an orderly manner.
Answered incoming calls and routed them to the appropriate departments or staff members.
Received requests for medical records from outside agencies or individuals.
Ensured the cleanliness and organization of the nursing station and patient areas to maintain a safe environment.
Scheduled medical appointments and coordinated transportation to medical facilities for patients.
Backed up floor staff by keeping patients' rooms clean and orderly.
Facilitated communication between medical staff, departments, and external entities to ensure efficient patient care.
Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
Monitored patient flow to optimize scheduling and minimize wait times for procedures or consultations.
Maintained unit supplies and equipment for medical staff and patient care needs.
Assisted with patient care activities under the direction of nursing staff to support patient needs.
Patient Service Associate
Duke Regional Hospital
Durham, NC
09.2013 - 09.2014
Performed administrative duties such as filing medical records, completing paperwork, and updating patient databases.
Maintained and executed patient flow for EKG's, Echocardiograms and Stress testing.
Performed EKG's for inpatients
Answered phones, recorded messages, and routed calls to appropriate entities.
Retrieved paperwork for studies and made appointments as needed
Manager of Accounts and Finance
Northside Auto Sales
Roxboro, NC
11.1996 - 09.2013
Monitored cash flow projections and prepared periodic reports to management on the status of funds available for operations.
Prepared monthly, quarterly and annual financial statements for management review.
Developed strategies for improving operational efficiencies through process automation and technology implementation initiatives.
Assisted in the preparation of tax returns by providing information as requested by tax advisors.
Monitored revenue and expenses to confirm financial status.
Maintained and established fiscal files and records to accurately document transactions.
Analyzed competitors and market trends to facilitate business growth.
Financial Care Counselor
Duke Medical Center
Durham, NC
06.1993 - 08.1996
Maintained accurate records of all client interactions and transactions.
Developed financial plans for clients based on their individual needs and goals.
Collaborated with other agencies or organizations providing services or support related to financial care counseling.
Quoted fees and collected monies for plastic surgeries.
Submitted documents to insurance companies for approval and authorization when necessary
Education
GED -
Durham Technical Community College
Durham, NC
11-1982
Skills
Workflow Coordination
Interdepartmental Coordination
Patient Scheduling Expertise
Critical Thinking
HIPAA Compliance Understanding
Self Motivation
Teamwork and Collaboration
Professionalism
Timeline
Health Unit Coordinator
Duke Regional Hospital
10.2021 - Current
Health Unit Coordinator/Certified Nursing Assistant