Beverly Southerland
New York,NY
Summary
Professional leader with strong background in supervising and coordinating teams to achieve optimal performance and results. Adept at fostering collaboration, resolving conflicts, and adapting to changing priorities. Skilled in operational management, employee development, and process improvement. Known for reliability, effective communication, and results-driven approach.
Overview
28
28
years of professional experience
Work History
Health Home Unit Supervisor
Housing Works, Inc.
07.2017 - Current
- Supervised daily operations, ensuring compliance with organizational policies and procedures.
- Trained and mentored team members to enhance operational efficiency and service delivery.
- Implemented process improvements that streamlined workflows and reduced turnaround times.
- Collaborated with cross-functional teams to address challenges and develop effective solutions.
- Conducted performance evaluations, providing constructive feedback to support staff development.
- Delivered consistent results by setting clear expectations and holding team members accountable for their performance.
- Developed a positive work culture with a strong emphasis on collaboration, innovation, and continuous improvement.
- Proactively identified areas of improvement within the unit, implementing corrective actions to prevent future issues from arising.
- Reduced employee turnover rate through effective leadership, communication, and team-building initiatives.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for 6 employees.
Supervisor EFFC
Seamen's Society for Children and Families
03.2014 - 11.2016
- Provides weekly supervision to a core team of 4 Case Planners and 1 Parent Advocate
- Facilitates the goal-oriented Family Case Plan ensuring input from all members of the family as well as assigned staff.
- Actively collaborates with supporting departments to ensure the delivery of service matches the immediate needs of the family.
- Manages staff work hours and schedules, including ensuring PTO and remote work coverage.
- Actively reviews family permanency plans with a lens toward safe and timely reunifications.
- Directly intervenes on any high-risk cases or concerns.
- Provides case coverage in the absence of staff.
- Actively participates in monthly QA/QI meetings, Safety Reviews, Permanency Reviews, and other relevant case planning focused meetings.
- Ensures the timely entry and quality of all case notes entered by the team.
- Ensures the timely completion and quality of all relevant reports including FASPs, Permanency Hearing Reports, Court Reports.
- Actively prepares staff for family court proceedings, family team conferences, and other externally case driven meetings.
- Works with the team to ensure that all Family Team, Placement Preservation, Goal Change, Reunification Conferences and Parent to Parent Conferences are scheduled and held as appropriate.
- Ensures timely and transparent staff evaluations with a lens toward ongoing development.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Family Development Professional
West Harlem Headstart/Universal Pre-K
03.1998 - 09.2012
- Supported daily operations by assisting teachers with classroom activities and student engagement.
- Coordinated communication between families and staff to address student needs effectively.
- Maintained accurate records of student progress and attendance for reporting purposes.
- Developed and implemented age-appropriate educational materials to enhance learning experiences.
- Maintained family privacy and security by handling sensitive information discreetly and respecting confidentiality boundaries.
- Transported children to dental appointments to support convenience and healthy dental hygiene, and extra-curricular activities.
Education
Master of Public Affairs & Administration - Public Administration
Metropolitan College of New York
New York, NYSkills
- Team leadership
- Coaching and guidance
- Industry expertise
- Employee motivation strategies
- Documentation review
- Problem-solving
- Time management
- Multitasking and organization
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
Timeline
Health Home Unit Supervisor
Housing Works, Inc.
07.2017 - Current
Supervisor EFFC
Seamen's Society for Children and Families
03.2014 - 11.2016
Family Development Professional
West Harlem Headstart/Universal Pre-K
03.1998 - 09.2012
Master of Public Affairs & Administration - Public Administration
Metropolitan College of New York