Beverly Stephens
New Bern,NC
Summary
Service Pipeline Specialist at Sunrun with strong project management and logistics coordination skills. Demonstrated ability to enhance operational efficiency and promote collaboration across departments. Proficient in Salesforce administration, excelling in customer communication to ensure timely project completion and effective problem resolution, leading to improved service delivery and client satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Pipeline Specialist
Sunrun
San Francisco, CA
08.2024 - 07.2025
- Coordinated daily schedules for service, installation, and site survey teams, optimizing operations.
- Created project entries in Salesforce, expediting project initiation processes.
- Assigned cross-departmental tasks to ensure timely completion of projects.
- Managed logistics for material delivery to job sites, facilitating installations.
- Participated in weekly meetings to address and resolve project challenges.
- Maintained primary communication with customers from project initiation through completion.
- Collaborated across departments for efficient responses to customer inquiries.
- Coordinated efforts with outside contractors and vendors on customer projects.
- Work remote from home exceeding all metric set by leadership
Technical Support Coordinator
Eastern Data, Inc.
Virginia Beach, VA
06.2021 - 08.2023
- Coordinated daily schedules for technical engineers, enhancing overall productivity.
- Acted as liaison between engineers and clients, facilitating effective communication.
- Managed client escalations as primary contact, resolving issues promptly.
- Participated in project and scheduling meetings to ensure team alignment.
- Ensured timely completion of project tasks by coordinating team efforts.
- Maintained hardware inventory, providing engineers with necessary equipment for projects.
- Served as point person for field work, addressing issues as they arose.
Technical Field Coordinator
NETTEK
Norfolk, VA
08.2015 - 02.2020
- Coordinated project creation and planning for onsite network hosting installations.
- Facilitated all project planning meetings for new customer implementations.
- Directed customer issue resolution by liaising with appropriate departments.
- Scheduled external IT services for out-of-state customers to ensure timely support.
- Developed and implemented a plan for monthly customer service check-ups.
- Enhanced service department efficiency through creation of organizational procedures.
- Increased project completions by streamlining operational workflows.
Education
High School Diploma -
Granby High
Norfolk06-1985
Skills
- Project management
- Salesforce administration
- Logistics coordination
- Customer communication
- Cross-department collaboration
- Technical support
Certification
- Completed Dale Carnegie Training for professional development
Timeline
Service Pipeline Specialist
Sunrun
08.2024 - 07.2025
Technical Support Coordinator
Eastern Data, Inc.
06.2021 - 08.2023
Technical Field Coordinator
NETTEK
08.2015 - 02.2020
High School Diploma -
Granby High
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