Summary
Overview
Work History
Education
Skills
Timeline
Generic

Beverly Summerour

Euless,TX

Summary

Enthusiastic, self motivated professional who is adaptable to all challenging situations with an ability to work well in a team environment, as well as using own initiative. Works well under pressure while adhering to strict deadlines while providing the best customer service. Results-oriented customer service professional commended for exceptional customer satisfaction ratings, speedy resolutions and consistent availability. Strategic and persuasive with several years of experience working in customer-facing environments. Accustomed to using tactful communication and active listening to creatively solve problems achieve positive outcomes.

Overview

8
8
years of professional experience

Work History

Senior Customer Service Representative

United Healthcare
Dallas, TX
05.2022 - Current
  • Demonstrates great depth of knowledge/skills in own function
  • Works with team to solve complex problems
  • Actively manages inventory to meet SLA guidelines
  • Proven ability to collaborate with other internal partners to resolve issues.
  • Currently interning with the email team to provide assistance with customer issues.

Customer Care Specialist

XPO Logistics - LTL
North Richland Hills, TX
09.2020 - 05.2022
  • Accepted ownership of customer needs and worked internally on behalf of the customer
  • Identified the causes of problems and took appropriate resolution steps to resolve the issue.
  • Entered data accurately for all customer interactions
  • Maintained high satisfaction score by consistently resolving first-call issues.

Customer Service Operations Lead

CSC ServiceWorks
Irving, TX
05.2018 - 02.2020
  • Led team operations department by effectively collaborating with senior leaders
  • Was recognized as top performer within the team.

Customer Service Associate

CSC ServiceWorks
Irving, TX
11.2017 - 05.2018
  • Communicated with management and responded to customer inquiries daily
  • Coordinated internal teams and resolved department issues
  • Always met customer service and performance goals
  • Recognized as a top tier lead
  • Promoted to Operations Lead in under one year.

Customer Service Operations Lead

Cagney Global Logistics
Irving, TX
04.2017 - 11.2017
  • Updated carrier databases with daily shipping information
  • Emailed and coordinated daily with suppliers and carriers' point
  • Notated any damaged shipments
  • Achieved top performer ranking within my position.

Customer Service Operations Supervisor

Central Security Group
Irving, TX
05.2016 - 04.2017
  • Directed daily call center operations and productivity
  • Resolved customer inquiries and complaints
  • Achieved number one team ranking throughout the entire company.

Education

BACHELOR OF SCIENCE IN ADMINISTRATION -

UNITED STATES ARMED FORCES

Skills

  • Microsoft Office
  • Service Oriented
  • Issue Resolutions
  • Senior Management Collaboration
  • UHIC
  • Web portal
  • Contraceptive Services
  • Surest
  • Big 3
  • Email

Timeline

Senior Customer Service Representative

United Healthcare
05.2022 - Current

Customer Care Specialist

XPO Logistics - LTL
09.2020 - 05.2022

Customer Service Operations Lead

CSC ServiceWorks
05.2018 - 02.2020

Customer Service Associate

CSC ServiceWorks
11.2017 - 05.2018

Customer Service Operations Lead

Cagney Global Logistics
04.2017 - 11.2017

Customer Service Operations Supervisor

Central Security Group
05.2016 - 04.2017

BACHELOR OF SCIENCE IN ADMINISTRATION -

UNITED STATES ARMED FORCES
Beverly Summerour