Beverly Telesforo
Green Cove Springs,FL
Summary
Versatile Administrative Coordinator with experience supporting projects with well coordinated and performance-driven strategies. Experience working with company contacts to secure qualified staff. Committed to optimizing administrative resources to meet business objectives and leveraging strengths to maximize team performance. Motivated team player possessing outstanding multitasking and communication abilities.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Axiom Staffing/SageSure
Jacksonville, FL
04.2024 - Current
- Manage incoming calls, chats, and emails from policyholders, agents, and producers.
- Identify and assess customers' needs to achieve satisfaction.
- Provide accurate, valid, and complete information by using the right methods and tools.
- Answer questions about underwriting concerns related to home inspections, and select property and liability hazards.
- Answered customer inquiries and provided accurate information regarding our services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Handle product eligibility and underwriting inquiries from producers.
- Process policy changes, including endorsements, cancellations, customer name changes, and mailing address changes.
- Handle complaints, provide appropriate solutions, and alternatives within the time limits; follow up to ensure resolution.
- Follow communication procedures, guidelines, and policies.
Senior Talent Acquisition Specialist
Remedy Workforce Specialist
Jacksonville, FL
04.2017 - 04.2024
- Consulted with hiring managers to further understand business requirements and inform pipeline development.
- Built robust pipeline and diverse pool of candidates to meet current or future hiring needs.
- Analyzed hiring and retention trends to inform organizational talent priorities.
- Identified talent management priorities and goals and collaborated closely with human resource personnel.
- Encouraged internal employee growth by focusing on talent within organization.
- Sourced, qualified and conducted screening interviews with job candidates.
- Contacted job applicants to inform of application status.
- Reviewed employment applications and job orders to match applicants with job requirements.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Scheduled or conducted new employee orientations.
- Informed job applicants of duties and responsibilities, compensation and benefits.
- Administered employee benefit plans.
- Hired employees and processed hiring-related paperwork.
- Prepared or maintained employment records using human resources management system software.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Responsible for providing daily support to Safety and Training
- Performance & Training Coordinator for Tapestry/Coach
- Develop training material based on gap analysis and update SOPs as processes change
- Update Standard Operating Procedures (SOP)
Uses gap analysis to assist in the development of new training material - Participates in departmental observations and coaching
- Contributes to the weekly Tapestry Tips and Safety Newsletters
- Responsible for data maintenance within the Labor Management tool
- Identifies and evaluates performance trends for Distribution Operations
- Generate reports and review performance data to evaluate performance, identify trends and opportunities on a daily, weekly, monthly basis
- Analyze data to identify reoccurring issues, patterns, and areas of efficiency
- Communicate with Distribution Leadership and provide monthly reports regarding performance results to each department, along with analysis of findings
- Drive improvements in reporting and support of Performance program
- Collaborate with Operations Team Leaders to drive results
- Support Distribution Leadership in development of goals related to performance
- Support Engineering Department with time studies, observations and projects
- Managed payroll for employees at 3 different locations.
- Provided information by answering employee questions about payroll-related matters.
- Managed electronic timekeeping systems or manually collected and reviewed timesheets.
- Onboarded new employees in time reporting and payroll systems.
- Managed payroll for temporary, hourly and salaried employees.
Compliance Coordinator
The Forum Group
New York, NY
05.2016 - 01.2017
- Process applications and initiate on boarding of candidates for corporate clients
- Obtain, review, and distribute background reports
- Input all applicants' information into database for specific corporations
- Answer inquiries regarding immigration and legal status pertaining to documentation
- Address candidate issues related to payroll when using website
- Create tax/payroll records in the database for all new applicants
- Review, process, file and retrieve W4's, I9's, applications and supporting documentation
- Run monthly reports to check expiration dates on medical licenses and certifications
- Check expirations on IDs, green card, and employment authorization documents
- File, sort, retrieve & maintain all records/files
- Data entry and other duties as assigned by manager
- Usage of Bond System.
Education
Utesa High School
08.2004
Skills
- Bilingual (Spanish)
- Microsoft Word & Excel
- WMS
- CRM Software
- SAP: FieldGlass
- NovaTime (Time Keeping System)
- Indeed
- UKG/UltiPro
- Training & Development
- IPC Manager
- 8X8
- Zendesk
- Sagesure Agent Portal
Languages
Timeline
Customer Service Representative
Axiom Staffing/SageSure
04.2024 - Current
Senior Talent Acquisition Specialist
Remedy Workforce Specialist
04.2017 - 04.2024
Compliance Coordinator
The Forum Group
05.2016 - 01.2017
Utesa High School
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