Beverly Thompson
Little Rock,AR
Summary
Dynamic Office Assistant with a proven track record at McClellan VA Hospital, where I enhanced office efficiency and customer satisfaction through expert data entry and an optimistic mindset. Achieved a significant improvement in document management and interdepartmental coordination, leveraging effective time management and client relations skills to exceed expectations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Office Assistant
McClellan VA Hospital
05.2010 - 12.2010
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Edited and proofread documents for accuracy and completeness.
- Edited documents to keep company materials free of grammar errors.
Education
Associate of Arts - Business Administration
Pulaski Technical College
North Little Rock, AR05-2010
Skills
- Client Relations
- Optimistic Mindset
- Effective Time Management
- Accurate Data Entry
Accomplishments
- Developed and implemented SPD cleaning instructions for surgical equipment, which resulted in increased company efficiency and productivity.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Excel Certification – Microsoft.
- Customer Service Certification – HDI.
- Microsoft Office Specialist (MOS) - Microsoft.
- Basic Office Systems & Technology Certificate – National Career Certification Board.
- Clerical Skills Certification– NCSA (National Computer Science Academy).
- QuickBooks Certified User – Intuit QuickBooks.
- Arkansas Driver's License
- Microsoft Office Specialist (MOS) Certification
Languages
English
Full Professional
Timeline
Office Assistant
McClellan VA Hospital
05.2010 - 12.2010
Associate of Arts - Business Administration
Pulaski Technical College
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