Summary
Overview
Work History
Education
Skills
Digital Graphic Design
Timeline
BusinessAnalyst
Beverly  Thorn

Beverly Thorn

Charleston,SC

Summary

I am a service-oriented Sales Manager and plan to approach this position with a relationship-building and proactive mindset. Ensuring that existing and prospecting clients' expectations are not only met but exceeded.
I hope to assist and collaborate with Leadership to proactively target segments and accounts with a great sense of care and detail.

I have been acknowledged as a proven leader in sales and customer relations, adept at relationship building and staff management. With an understanding of increasing sales revenue through strategic planning and team motivation, I have excelled in creating lasting client connections and enhancing guest satisfaction while showcasing strong product knowledge and keeping in mind a results-driven approach.


I believe that I would be a great asset to the team in this new role and I would like to thank you for your consideration.

Overview

6
6
years of professional experience

Work History

Sales Manger

LBA Properties
01.2023 - 10.2024
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent follow-ups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Sales and Events Coordinator

LBA Properties
10.2021 - 01.2023
  • Managed approximately 30+ incoming calls, emails, and faxes per day from clients.
  • Boosted event sales by developing and implementing strategic marketing plans.
  • Conducted market research to identify new opportunities within the event industry landscape.
  • Designed customized proposals tailored to each client''s unique needs and budget constraints.
  • Trained junior team members on best practices related to event sales coordination and management processes.

Lead Guest Service Representative

LBA Properties
06.2018 - 10.2021
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Supported management in handling escalated guest complaints or disputes effectively while preserving strong relationships between hotel brand and clientele base.
  • Collaborated with housekeeping staff to ensure rooms were ready, enhancing overall guest experience.
  • Oversaw group booking logistics, working closely with event planners to accommodate special requests and preferences.

Education

Bachelor of Arts - Mass Communications

University of District of Columbia
Washington, DC
05.2016

High School Diploma -

James Island Charter High School
Charleston, SC
06.2011

Skills

  • Relationship Building
  • Sales team training
  • Staff Management
  • Goals and performance
  • Product Knowledge

Digital Graphic Design

I have a deep appreciation for visual communication, exploring new techniques, and trends. Dabbling in graphic design has provided me a space where I can explore my skills in communicating visually and not just through written and verbal communication. This passion has led me to discover an awesome community of creatives, small business owners, and like-minded individuals.  

Timeline

Sales Manger

LBA Properties
01.2023 - 10.2024

Sales and Events Coordinator

LBA Properties
10.2021 - 01.2023

Lead Guest Service Representative

LBA Properties
06.2018 - 10.2021

Bachelor of Arts - Mass Communications

University of District of Columbia

High School Diploma -

James Island Charter High School
Beverly Thorn