Beverly Villa
Fort Dodge,IA
Summary
Responsible and outgoing Medical Assistant with excellent work ethics; seeking a fast-paced position to utilize my learned skills in a team oriented environment with opportunities for learning and growth.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
University of San Francisco Endoscopy
08.2023 - 04.2024
- Coordinated patient scheduling, check-in, check-out.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported positive patient experience by offering assistance with filling out health forms.
- Improved workflow efficiency, organizing back-office supplies and equipment.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Patient Care Assistant
University Of California San Francisco Endoscopy
07.2018 - 08.2023
- Measured effectiveness with team and implemented recommendations for long term improvements.
- Maintained confidentiality and compliance standards at all times.
- Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients’ clothing and bedside tables/equipment.
- Maximized preventative care utilization to reduce hospital burden and help eliminate read missions.
- Ensured patient health and comfort by performing procedures and explaining medical practices and processes.
- Worked closely with patients to ensure excellent and direct individualized patient care.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
- Maintained inventory of pharmaceutical products to ensure sufficient supply in the office.
- Obtained information about clients’ medical history, drug history, complaints and allergies.
- Obtained accurate medical histories from patients, highlighting critical information.
- Tested and recorded blood glucose levels.
- Obtained pre- and post-treatment vital signs and weight.
- Report significant information and changes in patient condition to nurse supervisor.
- Measured patient pulse oximetry.
- Followed safe lifting techniques and individual resident lifting instructions.
- Assisted physicians in follow-through of care.
- Escorted patients to examination rooms.
- Reported any unusual circumstances in the patients’ condition or environment.
- Monitored patients’ response to dialysis therapy and reported any unusual findings to nurse supervisor.
- Collected histories, vitals and current compliant via patient interviews.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Ambulated, turned and positioned patients.
Medical Assistant II
University of California San Francisco Spine Center
01.2016 - 06.2018
- Scan patient records, insurance, authorization and consent forms into the proper patient medical record.
- Room in patients at the time of appointment, charting chief complaint.
- Interview patients to obtain medical information, weight and height measurements and medical history using Epic.
- Document patient information obtained from intake questioner.
- Administered medications.
- Fax over Physicians orders, referral, refills, etc., to the proper destination.
- Arriving x-rays if patients need x-rays, walking patient to x-ray as needed, instructing patient to change in gowns and remove all metal jewelry.
- After x-ray escort patient to exam room and inform the physician the patient is ready.
- Evaluated patient care needs, prioritized treatment, and maintained patient flow.
- Supervised and managed the daily activities of a clinical team consisting of 10 physicians, nurses and support staff.
- Report issues relating to patient care or conditions that might hinder patient well-being.
- Performed monthly inventory and maintained office and medical supply counts.
- Ensured safety and well-being of patients.
Medical Assistant II
University of California Pediatrics Surgical
10.2015 - 01.2016
- Room in patients at the time of appointment for the following clinics: Craniofacial, Orthopedics, Pediatric General Surgery, Urology, Birthmark and Vascular Anomalies Center, Spina Bifida, Plastic Surgery: perform charting, vital signs, weight, height, blood pressure, head circumference, oxygen saturation using Epic.
- Set up room/trays for following procedures, print out X-rays results for provider/patient.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Medical assistant
Sycamore Medical Group Family Medicine
02.2015 - 09.2015
- Roomed in patients at the time of appointment, Performed interpretation, scheduling, charting,.
- EKG's/ECG's, ABI's, took vital signs, weight, and height.
- Set up room/trays for PE (physical exams) as well as sports physicals, pap smears.
- Performed shots, urinalysis, hemoglobin, hearing and vision test.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Education
Certificate in Medical Assisting -
Carrington College
Pleasant Hill San Pablo, CAHigh school diploma - undefined
Leadership High School
Richmond, CACustomer Service Certified -
East Bay Works
San Pablo, CASkills
- Medical Terminology
- Rooming Patients/ Chief Complaints
- Charting and Filing-/E-Medsys (EMR)
- EPIC
- Injections/Knowledge of Vaccines
- Blood Draws
- Hemoglobin/Hematocrit Testing
- Capillary Puncture
- Urinalysis/ Lab Slips
- EKG'
- Electronic health records
- Compassionate
- Adaptable
- Committed team player
- Tray Set Up/Knowledge of Instruments
- Prepare Exam Rooms/Inventory
- Sterilization Using Autoclave
- Hearing and Vision Testing
- Wound Care and Bandaging
- Front Office Procedures/Scheduling
- CPT/ICD-9 Coding
- Insurance Authorizations/Verifications
- HIPAA Compliant
- Self-motivated
- Customer service
Languages
Spanish
Full Professional
Timeline
Medical Receptionist
University of San Francisco Endoscopy
08.2023 - 04.2024
Patient Care Assistant
University Of California San Francisco Endoscopy
07.2018 - 08.2023
Medical Assistant II
University of California San Francisco Spine Center
01.2016 - 06.2018
Medical Assistant II
University of California Pediatrics Surgical
10.2015 - 01.2016
Medical assistant
Sycamore Medical Group Family Medicine
02.2015 - 09.2015
High school diploma - undefined
Leadership High School
Certificate in Medical Assisting -
Carrington College
Customer Service Certified -
East Bay Works
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