Beverly V Monroe
Las Vegas,NV
Summary
Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Detail-oriented Accounts Payable Specialist skilled in handling diverse range of accounts payable functions with accuracy, efficiency and sound judgment. Adept at organizing and prioritizing requirements to maintain tight deadlines and strict financial controls. Accustomed to delivering superior performance in autonomous or team-focused environments.
Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.
Overview
8
8
years of professional experience
Work History
Accounts Payable Specialist
Terra West Management Services
11.2023 - 11.2024
- Handle In bound and Out bound calls, processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Reached out to vendors and customers to verify information and follow up on client issues.
- JD Edwards Management Software to use to improve accuracy of financial reporting.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Oversaw bookkeeping and accounting systems and entered data into systems accurately.
- Produced month-end closing reports and provided actionable suggestions on remittance for quick resolution.
- Streamlined productivity by decreasing time-wasting tasks and helping supervisors.
- Used advanced software skills to produce high-quality documents, reports and presentations.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Maintained good working relationships with vendors and resolved disputes.
- Prepared vendor invoices and processed incoming payments.
- Assisted manager in formulating year-end financial reports to determine financial performance of companies.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Entered figures using 10-key calculator to compute data quickly.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Administrator
Leaf Home
06.2021 - 08.2023
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Researched issues with shipments, product damage and incorrect product amounts.
- Updated customer service database with new information, address changes and contact details.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Immediately brought critical issues to customer service manager for resolution.
- Scheduled customer appointments for 15 account managers engaged in business travel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Monitored front areas so that questions could be promptly addressed.
- Kept high average of performance evaluations.
Customer Care Representative
Barclaycard, US
03.2019 - 01.2021
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Coordinated timely responses to online customer communication and researched complex issues.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Entered customer data into company databases, including demographics and preferences.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
- Developed client rapport by promptly processing requests and resolving financial discrepancies.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Managed high call volume with exceptional professionalism and efficiency.
- Contributed to team success, consistently achieving call center performance metrics.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Maintained high level of product knowledge to provide accurate information and support to customers.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Collaborated with cross-functional teams to resolve complex customer issues in timely manner.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained high level of product knowledge to provide accurate information and support to customers.
- Collaborated with cross-functional teams to resolve complex customer issues in timely manner.
Unemployed
Searching For Employment
01.2019 - 03.2019
Customer Support Specialist
Tesla Motors , Inc
08.2018 - 01.2019
- Served as liaison for customers, management and sales team.
- Worked with the management team to implement the proper division of responsibilities.
- Educated customers about the brand to incite excitement about the company’s mission and values.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Actively pursued personal learning and development opportunities.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Communicated with and supported sales, marketing and administrative teams.
- Answered customer questions regarding merchandise and pricing.
- Answered customer questions about product availability and shipment times.
- Assisted customers promptly and politely, in person and via telephone.
- Accurately logged all daily shipping and receiving orders.
- Served customer account and technical needs across 100+ daily calls, consistently meeting productivity and quality targets.100
- Served customer account and technical needs across 100+ daily calls, consistently meeting productivity and quality targets.
Reservation Agent
Maverick Helicopters
05.2018 - 08.2018
- Suggested various packages and amenities to guests, helping them to find perfect accommodations to fit their needs
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
Unemployed
N/A
01.2018 - 05.2018
Customer Service Representative- Seasonal
Zappos
10.2017 - 01.2018
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Answered an average of 50 per day by addressing customer inquiries, solving problems and providing new product information.
- Communicated with customers regarding back order availability, future inventory and special orders.
Accounts Payable Specialist
Allegiant Airlines
03.2017 - 08.2017
- Composed effective accounting reports summarizing accounts payable data.
- Posted receipts to appropriate general ledger accounts.
- Researched and resolved accounts payable discrepancies.
- Coded and entered at least 300 invoices each day into the in-house accounting software.
- Reduced invoice processing time with accurate data entry and timely vendor communication.
- Improved cash flow management by negotiating favorable payment terms with suppliers.
- Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
Education
High School Diploma -
Armstrong High School
Skills
- QuickBooks Pro
- Imaging Programs
- Invoice coding familiarity
- Accounts payable specialist
- Accounting Software
- Microsoft Office
- Multi-Tasking
- JD Edwards
- Salesforce
- Proficient in MS Word and Excel
- Analytical reasoning
- Expertise in invoice and payment transactions
- Invoicing
- Customer Service
- Accounting
- Telephone Etiquette
- Issue Resolution
- Customer Service Excellence
- Cash Handling
- Information Updates
- Administrative Management
- Inbound Call Answering
- Client Inquiries
- Client Relationships
- Handling Complaints
- Invoice Processing
- Cash Flow analysis
- Vendor Relationship Management
- Payment Processing
- Quickbooks
- Process Improvement
- Data Entry
- Payment Scheduling
- Electronic Payments
- Accounts Payable Auditing
- Expense Reporting
- Wire Transfers
- Payment verification
- General accounting
- Bill payment
- Vendor invoice processing
- New Hire Training
- General Ledger Entries
- Accounts Payable
- Data inputting
Timeline
Accounts Payable Specialist
Terra West Management Services
11.2023 - 11.2024
Customer Service Administrator
Leaf Home
06.2021 - 08.2023
Customer Care Representative
Barclaycard, US
03.2019 - 01.2021
Unemployed
Searching For Employment
01.2019 - 03.2019
Customer Support Specialist
Tesla Motors , Inc
08.2018 - 01.2019
Reservation Agent
Maverick Helicopters
05.2018 - 08.2018
Unemployed
N/A
01.2018 - 05.2018
Customer Service Representative- Seasonal
Zappos
10.2017 - 01.2018
Accounts Payable Specialist
Allegiant Airlines
03.2017 - 08.2017
High School Diploma -
Armstrong High School
Affiliations
Member of the International Accounts Payable Professionals.
References
Professional References Victoria Deans Mobile Number 484-250-9741 Shane Peterson 702-575-1371
Work History
Accounts Payable Specialist,APAR,Accounts Payable Specialist,Customer Service Representative,false,Customer Service Representative- Seasonal ,CSTM