BEVERLY VOLCY
Lauderhill,United States
Overview
17
17
years of professional experience
Work History
Attendant
Seminole Hard Rock Hotel & Casino - Hollywood, FL
12.2022 - Current
- Responded to customer requests efficiently and with knowledgeable assistance.
- Kept facilities clean, neat, and organized to give areas a professional and fresh appeal.
- Developed and maintained strong relationships with customers to increase loyalty, trust, and satisfaction.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Greeted customers and assisted them.
- Conducted locker room tours and provided information and directions.
- Assisted customers with finding items and storing belongings.
- Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
- Promptly responded to all requests for assistance.
- Utilized a computer system to track coatroom tickets and keep an accurate track of coats and jackets.
- Offered assistance to customers by rehanging unwanted clothing and finding requested sizes.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
CUSTOMER SERVICES
KENLY IMMIGRATION SERVICES
04.2021 - 12.2022
- Delivered excellent customer service, promptly addressing concerns and questions.
- Supervised work teams and motivated individuals to meet goals and objectives through stellar customer service.
- Responded to customer inquiries about delivery, forwarding, and other postal services quickly to provide quality customer service.
- Completed reports detailing daily actions, customer service issues, and notable incidents.
- Collaborated with suppliers in the development and implementation of improvement plans, promotional strategies, and customer service optimization.
- Communicated with clients and customers to gather, provide, and share updated information on products and services.
- Participated in architectural discussions to build confidence and promote customer success when developing new and migrating existing applications, software, and services on the AWS platform.
- Consulted with customers about current products and services, proposed upgrades, and finalized sales.
- Explained services and products to customers in a friendly and engaging way.
CASHIER
BRUNIA'S CARRIBEAN RESTAURANT
09.2012 - 03.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with the shift manager to solve problems and handle customer concerns.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Set up new sales displays each week with fresh merchandise.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Worked with floor team and managers to meet wide range of customer needs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Secretary's Assistant
CAPITAL CAR RENTAL
03.2008 - 08.2012
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Education
DIPLOMA - Business Administration And Management
ATLANTIC TECHNICAL COLLEGE
FORT LAUDERDALE12-2026
GED -
COLLEGE L'HUMANISME
PORT-AU-PRINCE, HAITI07.2002
High School Diploma -
COLLEGE LA PROVIDENCE CAMBRY LOISEAU
PORT-AU-PRINCE, HAITI06.2001
Skills
- Customer relationship management
- Customer-focused professionalism
- Order processing expertise
- Client needs evaluation
- Effective decision-making in high-pressure environments
- Services troubleshooting
- Commercial customers
- Engaging customers
- Customer focused-service
Affiliations
- Project Management Institute
Languages
French
Full Professional
English
Professional Working
CREOLE
Native or Bilingual
Timeline
Attendant
Seminole Hard Rock Hotel & Casino - Hollywood, FL
12.2022 - Current
CUSTOMER SERVICES
KENLY IMMIGRATION SERVICES
04.2021 - 12.2022
CASHIER
BRUNIA'S CARRIBEAN RESTAURANT
09.2012 - 03.2020
Secretary's Assistant
CAPITAL CAR RENTAL
03.2008 - 08.2012
DIPLOMA - Business Administration And Management
ATLANTIC TECHNICAL COLLEGE
GED -
COLLEGE L'HUMANISME
High School Diploma -
COLLEGE LA PROVIDENCE CAMBRY LOISEAU
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