Beverly Willbrand
Saint Charles,MO
Overview
15
15
years of professional experience
Work History
Medical Office Manager
Southampton Healthcare Inc
St Louis, MO
03.2015 - 01.2020
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Consulted with healthcare professionals on business decisions.
- Managed 6 employees with various personalities and from different cultures for large 5-physician practice.
Medical Receptionist
Ears , Nose, Throat and Plastic Surgery
Bridgeton, MO
03.2016 - 03.2017
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Managed patient appointments efficiently, reducing wait times significantly.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Supported positive patient experience by offering assistance with filling out health forms.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
- Improved office ambiance, selecting music and reading materials for waiting area.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Facilitated patient education by distributing relevant health and wellness pamphlets.
- Reduced administrative errors by consistently verifying insurance information.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Prepared and processed patient referrals and transfer requests.
- Assisted with medical coding and billing tasks.
- Registered and verified patient records before triage with most up-to-date information.
- Received and routed laboratory results to correct clinical staff members.
Medical Receptionist and Medical Assistance
Dr.Chotchai Boonkham
Bridgeton, MO
09.2004 - 03.2016
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
- Reduced administrative errors by consistently verifying insurance information.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Enhanced patient understanding by providing clear explanations of treatment procedures.
- Supported positive patient experience by offering assistance with filling out health forms.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
- Registered and verified patient records before triage with most up-to-date information.
Education
Dipolma - High School
School of Osage
Osage Beach, MO05.1998
Skills
Documentation and control
Credit and collections
Workflow planning
Staff Management
Payroll and budgeting
Bookkeeping
Policy and procedure modification
Scheduling
Multitasking Abilities
Cultural Awareness
Analytical and Critical Thinking
Good Telephone Etiquette
Decision-Making
Written Communication
Attention to Detail
Excellent Communication
Active Listening
Dependable and Responsible
Timeline
Medical Receptionist
Ears , Nose, Throat and Plastic Surgery
03.2016 - 03.2017
Medical Office Manager
Southampton Healthcare Inc
03.2015 - 01.2020
Medical Receptionist and Medical Assistance
Dr.Chotchai Boonkham
09.2004 - 03.2016
Dipolma - High School
School of Osage