Dynamic leader with proven expertise in office management and human resources, honed at Jenni Lynn Assisted Living. Excelled in streamlining operations, enhancing productivity by implementing effective training programs, and ensuring financial accuracy. Skilled in account reconciliation and fostering team collaboration, significantly boosting efficiency and employee satisfaction.
Overview
20
20
years of professional experience
Work History
Business Office Manager/Human Resources Manager
Jenni Lynn Assisted Living
07.2005 - Current
Updated reports, managed accounts, and generated reports for company database.
Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
Resolved financial discrepancies and customer billing issues with timely attention.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
Ensured compliance with company policies and industry regulations through regular audits and process updates.
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
Implemented employee training programs, increasing overall staff competency and reducing skills gaps.
Safeguarded sensitive company information by establishing comprehensive data security protocols that complied with industry best practices.
Streamlined office communications by creating clear channels for information sharing and collaboration among team members.
Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow.
Coordinated with IT department to resolve technical issues swiftly, minimizing downtime and maintaining operational continuity.
Education
High School Diploma -
North High School
North, SC
06-1978
Skills
Deadline management
Account reconciliation
Staff training and development
Office administration
Employee onboarding
Office management
Payroll processing
Payroll and budgeting
Records management
Administrative support
Document management
Expense reporting
Human resources management
Timeline
Business Office Manager/Human Resources Manager
Jenni Lynn Assisted Living
07.2005 - Current
High School Diploma -
North High School
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