Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Hi, I’m
Beverly Yarborough
Elizabethtown,KY
Summary
Overview
30
years of professional experience
Work History
Transit Authority Of Central Kentucky
Transit Operator
07.2012 - 05.2023
Job overview
- Contributed to a positive work environment by fostering teamwork among fellow Transit Operators and support staff.
- Collaborated with dispatchers to receive route updates or report any delays affecting the transit schedule.
- Participated in ongoing training programs to stay current on industry regulations and best practices for safe transit operations.
- Completed required paperwork, including timesheets, incident reports, and maintenance logs to ensure accurate recordkeeping.
Transit Authority Of Central Kentucky
Bus Driver Training Instructor
08.2012 - 10.2020
Job overview
- Increased overall trainee satisfaction with engaging and interactive instructional methods.
- Improved trainee pass rate by developing comprehensive lesson plans tailored to individual learning styles.
- Conducted regular evaluations of trainee performance, providing constructive feedback for continuous improvement.
- Assisted in updating company training materials to reflect changes in industry standards or requirements.
- Enhanced bus driver safety awareness through hands-on training and real-life simulations.
- Reduced accidents among new drivers by emphasizing defensive driving techniques during training sessions.
- Collaborated with fellow instructors to share best practices, resulting in improved overall training quality.
- Organized refresher courses for experienced drivers, promoting continued professional development within the company.
- Educated trainees on proper vehicle maintenance procedures, leading to decreased repair costs for the company.
- Conducted total of 30 miles of training with each driver.
Communicare
Transit Bus Operator
07.2008 - 08.2012
Job overview
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Fostered a positive work environment by participating in team-building activities, sharing knowledge with colleagues, and maintaining a respectful attitude toward all passengers and coworkers.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Increased route efficiency through careful planning and coordination with dispatchers and other transit team members.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Contributed to continuous improvement efforts by participating in training sessions, workshops, or seminars relevant to the transit industry.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Maintained clean and neat shuttle for passenger comfort.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
Zion Pentecostal Church? Academy
Bookkeeper
09.1993 - 05.2003
Job overview
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reported financial data and updated financial records in ledgers and journals.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Inspected account books and recorded transactions.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
Education
Elizabethtown Community And Technical CollegeElizabethtown, KY
Associate of Science from Business Management
University Overview
Elizabethtown Vocational SchoolElizabethtown, KY
Certificate from Bookkeeping
University Overview
Skills
- Communication skills include: interacting with clients and co-workers which is the core of any establishment
- Leadership: the ability to lead others and delegate assignments with enthusiasm and a positive approach
- Customer Service includes: good listener, ability to multi-task, empathy, responsive, creative
- Problem solving: determination and enthusiasm in solving problems, looking for the root cause and come up with a solution
Timeline
Bus Driver Training Instructor
Transit Authority Of Central Kentucky
08.2012 - 10.2020
Transit Operator
Transit Authority Of Central Kentucky
07.2012 - 05.2023
Transit Bus Operator
Communicare
07.2008 - 08.2012
Bookkeeper
Zion Pentecostal Church? Academy
09.1993 - 05.2003
Elizabethtown Community And Technical College
Associate of Science from Business Management
Elizabethtown Vocational School
Certificate from Bookkeeping
Similar Profiles
Derwin CarterDerwin Carter
Professional Bus Operator at Transit Authority of Northern KentuckyProfessional Bus Operator at Transit Authority of Northern Kentucky
Constance BellConstance Bell
Paratransit Driver at Transit Authority of Northern KentuckyParatransit Driver at Transit Authority of Northern Kentucky
Sydney BrueSydney Brue
Marketing Intern at Transit Authority of Northern KentuckyMarketing Intern at Transit Authority of Northern Kentucky
Erica PierceErica Pierce
Chief of Operations at USARECChief of Operations at USAREC
William BrenzelWilliam Brenzel
Student Nurse Extern at Med Center HealthStudent Nurse Extern at Med Center Health