Beverly Young
1508 W 30th Street,FL
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Motivated Admin with 10 years of experience offering office support in Funeral industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Royal Palm Funeral Home
5601 Greenwood Avenue, FL
11.2014 - Current
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Responded effectively to sensitive inquiries or complaints.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Processed invoices for payment using accounting software applications.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Conducted research online using search engines such as Google or Yahoo!
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Responded to customer issues to provide immediate resolution and improve retention.
Education
High School Diploma -
John I Leonard Adult Education Center
North Green Acres, FL06-1982
Some College (No Degree) - Computer And Information Sciences
Palm Beach State College
Lake Worth, FLSkills
- Data Entry
- Clerical Support
- Document Control
- Spreadsheet Management
- Research
- Database Management
Timeline
Administrative Assistant
Royal Palm Funeral Home
11.2014 - Current
High School Diploma -
John I Leonard Adult Education Center
Some College (No Degree) - Computer And Information Sciences
Palm Beach State College
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