Beverly Ann Teichs
Portsmouth,NH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proven track record of delivering outstanding customer service and creative solutions responding to customer inquiries and feedback. Passionate about delivering quality products and services to customers and developing lasting relationships.
Overview
7
7
years of professional experience
Work History
Internet Sales Representative
Gloucester Toyota
07.2020 - 09.2023
- Corresponded with online customers to address questions about products, policies, or shipping methods.
- Recorded accurate and efficient records in CRM.
- Gained customer trust and confidence by demonstrating a compelling, persuasive and composed professional demeanor.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Stayed current on company offerings and industry trends.
- Presented professional image consistent with the company's brand values.
- Improved monthly sales with successful sales and customer relations approaches.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maintained current knowledge of evolving changes in the marketplace.
- Assisted with customer issues and complaints.
- Tested website features and functionality for optimal performance.
Insurance Agent
Teagle Insurance Agency
04.2018 - 07.2020
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Investigated and processed claims swiftly to keep customers satisfied.
- Utilized CRM software to manage client relationships.
- Developed and implemented marketing strategies to boost sales and increase customer base.
- Collected premiums on or before effective date of coverage.
- Generated leads through cold-calling, networking and other outreach methods.
- Designed presentations and marketing materials to promote insurance products.
Caregiver for Mother
Shirley B. Carter
12.2016 - 02.2019
- My mother was diagnosed with Dementia in 2016. She lived with me in Virginia for about six months and then moved back to N.H. and lived at Brookdale Assisted Living in Durham until her death in February 2019.
- I spent as much time as possible with her while she lived at Brookdale. Teagle Insurance Agency made it possible for me to work part-time, affording me time to travel back and forth to keep my Mother active and able to get out to visit her favorite restaurants and friends.
Education
Bachelor of Science - Business Management / Human Resources
Park University
Kansas City, MO12.2003
Skills
- Customer Database Management
- Sales Expertise
- Client Relationship Development
- Networking
- Written Communication
- Opening and Closing Procedures
- Processing Payments
- Active Listening
- Verbal Communication
- Friendly, Positive Attitude
- Computer Skills
- Remote Office Availability
Timeline
Internet Sales Representative
Gloucester Toyota
07.2020 - 09.2023
Insurance Agent
Teagle Insurance Agency
04.2018 - 07.2020
Caregiver for Mother
Shirley B. Carter
12.2016 - 02.2019
Bachelor of Science - Business Management / Human Resources
Park University
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