Beverly J. O'Malley

• Attended telephone skills and program information training sessions to boost aptitude.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities. Handled clients, via phone and in person. Accepted all assignments/orders,via personal, telephone or e-mail as received. Confirmed data, tax records, created complete file for assignment to proper appraiser/employee and set inspection appointments. Handled billing, banking needs, office payroll via Quick Books as needed. Handled clients in person, via phone as necessary. Handled state licensing needs as needed.

Was a field adjuster, Casualty & Property while in the Charleston Office. Supervisor of 7 Field Adjusters while in Columbia, SC and Orangeburg,SC offices. As an Adjuster handled accident files as assigned,, property damage-HO Policies and Commercial Liability, commercial and homeowner, later promoted to Supervisor of other field adjusters and inside examiners.

• Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
• Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
• Verified accuracy of [Type] records to maintain accuracy of records database.
• Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.

• Performed research to collect and record industry data.
• Handled all suppliers for office supplies, equipment and services.
• Managed filing system, entered data and completed other clerical tasks.
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• Functioned as assistant to the two active duty officers assigned to the office. Our primary recruiting was for Admiral Hyman Rickhover's Nucular Submarine Navy.

MY START DATE WAS SEPT 1956 WITH Aetna Casualty & Surety Ins. Co., 112 State Street, Albany< NY as a file clerk, I worked my way up to that of an Insurance Adjuster, Later went to work for Bruns & Surety Co, Fort Lauderdale, FL., then Seibels Bruce Ins. Co., Miami, Fl as a Field adjuster for Property & Casualty. I worked is so many different areas as My husband was active Duty US Navy and we moved up and down the East Coast of the United States resume system would not allow me to continue with so many different areas and dates, as this variety is not the "norm" will be happy to supply any and all information you need.