Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic

Beverly Joy Mansfield

Valley Center,CA

Summary

Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Personable and dedicated Customer Service Representative with extensive experience in Offroad/Motorsports industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer Care Representative

KTM Twins
Escondido, CA
10.2023 - Current
  • Answered customer inquiries over the phone and via email.
  • Provided accurate, valid, and complete information to customers.
  • Resolved customer complaints promptly and professionally.
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
  • Assisted customers in navigating through website features and functions to locate desired information or products.
  • Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
  • Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
  • Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
  • Built sustainable relationships and trust with customer accounts through open and interactive communication.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Co-Owner

JM Pools
Fallbrook, CA
01.2010 - 12.2023
  • Utilized Quickbooks register system for efficient point-of-sale transactions, payment processing, and receipt issuance.
  • Negotiated contracts with vendors and suppliers.
  • Oversaw budgeting and financial management.
  • Maintained relationships with existing clients by providing superior customer service.
  • Led startup and creation of operational procedures and workflow planning.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Cleaned and maintained pool filters, pumps, skimmers, and other equipment on a regular basis.
  • Provided instruction for customers on how to operate various types of pool equipment safely.
  • Created detailed estimates for repair projects based on customer needs.

Daycare Worker 2 / Assistant Coordinator

Bonsall Elementary School District
Bonsall, CA
10.2014 - 08.2019
  • Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
  • Maintained classroom cleanliness by tidying up toys, wiping down surfaces and vacuuming rugs.
  • Developed positive relationships with parents through communication about their child's daily activities.
  • Supported teachers in planning lessons that were developmentally appropriate for each age group.
  • Administered basic first aid when necessary while notifying parents or guardians immediately.
  • Kept accurate records of attendance, meals served, nap times and other important information related to childcare.
  • Attended workshops related to early childhood education topics such as language development or nutrition.
  • Developed lesson plans based on the interests of each group of children that incorporated fun activities into learning experiences.
  • Balanced schedules to promote optimal rest, play and educational periods.
  • Maintained safety and security of up to 200+ children, ages 4 to 11, reducing minor mishaps with stringent supervision and basic safety protocols.
  • Collaborated with vendors to arrange contracts for services or products needed by the organization.
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.

Education

Some College (No Degree) - Early Childhood Education

Palomar College
San Marcos, CA

Skills

  • Appointment Scheduling
  • Customer Service
  • Data Entry
  • Payment Processing
  • Email correspondence
  • Senior leadership support
  • Order Processing
  • Conflict Mediation
  • Customer Relations
  • CRM Software
  • Complaint Handling
  • Problem Resolution
  • Project Management
  • Promotional support
  • Quality Control
  • Direct Sales
  • Store maintenance
  • Sales expertise
  • Order and Refund Processing
  • Shipping and receiving understanding
  • Product Recommendations
  • Team Collaboration
  • Reliability
  • Work Prioritization
  • Excellent Communication
  • Administrative and Office Support
  • Customer Relationship Management (CRM)
  • Office equipment proficiency

Affiliations

  • With a personal passion for all things outdoors and motorized! I drive a 2021 POLARIS RZR PRO XP 4 PREMIUM and a 2021 Specialized Levo Electric Mountain Bike! I grew up on the track out in Willow Springs with a DAD that raced laydown carts. Driving is a passion and I will often take truck trails to camping spots with my dog, Pascal. I'm looking to move to the Riverside area and would love to stay within the Motorsports world.

Certification

  • Polaris Technical Training Online Course

Languages

Spanish
Elementary

References

References available upon request.

Timeline

Customer Care Representative

KTM Twins
10.2023 - Current

Daycare Worker 2 / Assistant Coordinator

Bonsall Elementary School District
10.2014 - 08.2019

Co-Owner

JM Pools
01.2010 - 12.2023

Some College (No Degree) - Early Childhood Education

Palomar College

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Beverly Joy Mansfield