BEVERLY "LyAnne" WINDSOR
Lorton,VA
Summary
Results-driven Leader accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation, and performance management. Working knowledge of optimal practices and safety behaviors for Amazon Leadership. Familiar with Amazon Event Production Management, Conference and Meeting Production, Venue and Travel Coordination Administration, Support Research and Analysis. Accomplished Area Manager well-versed in driving key performance indicators and sales to achieve budgeted goals.
Looking to move to Florida to be closer to my kids and support system.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Site Manager
DoorDash
Woodbridge, VA, VA
10.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
Area Manager
Amazon
Springfield , VA
01.2022 - Current
- Direct manager, leader, and mentor for 200+ hourly associates and 4 hourly managers. Directly responsible for performance and safety of hundreds of associates working within my department and within site.
- Led all on-site Operations, ensuring quality and productivity goals are met by reviewing key business metrics and implementing corrective action plans as necessary.
- Worked with 4 levels of management to ensure key compliance and productivity goals were met including performance rate, quality defects, SLA, and Confirmed Fill Rate. Communicated goals downstream to direct reports.
- Ensured productivity and staffing goals were met to ensure Amazon's promise of Same-Day Availability for our customers.
- Led site-wide standard work improvements to increase Vendor Confirmed Fill Rate by 115%.
- Re-structured and trained shift inbound team. Increased shift inbound production rate by 150%.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Wrote production reports to assist senior leaders make accurate operational plans and decisions.
- Conducted training sessions to educate employees on best practices and procedures for inventory management to reduce operational waste and increase profitability.
- Improved process efficiency by implementing new cart retrieval process and correcting time consuming processes.
- Evaluated production levels, quality standards, and maintenance actions to identify and address operational problems and maintain targets.
- Supervised managers and 150+ Associates while managed assets, maintaining contractual, compliance and reporting requirements for all areas and assets.
- Resolved internal and external organizational conflicts promptly to promote positive environment for employees
Amazon Assistant Shift Manager, Associate
AMAZON PRIME NOW
Springfield, VA
12.2020 - 01.2022
- Ensured Key Performance Indicators are reviewed on daily, weekly, or monthly basis and perform control and quality analysis on any behaviors/processes that could impact on inventory integrity
- Gained expertise in key fulfillment process paths, as well as exception handling; Ensure that process discipline is adhered to across all shifts and departments, Collaborate with all department managers to identify and understand key projects, initiatives and system enhancements, Liaise with Area Managers and Operations Managers to support communication of all policies related to process compliance, drive continuous improvement through removing obstacles, i.e setting area readiness standards
- Collaborated with Loss Prevention teams to establish, influence and adhere to Loss Prevention policies and procedures, Support in interviewing and training fulfillment managers and associates, developing talent and hiring next generation of managers
- Measured quality, inventory integrity, and accuracy while providing proactive feedback to operations management team,control maintenance and ran blind cycle, simple record and simple cycle counts in accordance with network count strategies, ensuring compliance and consistency.
- Measure quality, inventory integrity, and accuracy while providing proactive feedback to operations management team.
- Conducted shift planning and forecasting, alongside assigning and directing work, Plan for and identify root causes of inventory deviation, via cause and effect analysis, Support network-wide fulfillment & operations-focused quality initiatives
- Reviewed and analyzed customer complaints and process defect data, followed by development of corresponding action plans to reduce future incidents,
- Drove process improvements and develop team members’ ability to keep pace with our rapid growth, while motivating others and reducing employee turnover
- Appraised performance of over 20 team members; developing, rewarding and coaching employees
- Worked varied hours to meet seasonal and business needs.
- Amazon Outbound Problem Solve, Lead ICQA and Lead Dock Crew
- Used Microsoft tools to create correspondence, edit spreadsheets and develop presentations.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Developed training program to educate new hires on company policies and procedures.
- Maintained confidentiality on projects, with clients and regarding corporate data to alleviate data breaches.
- Troubleshot minor issues with equipment and tools.
Amazon Fresh Associate
Amazon Prime
Alexandria, VA
10.2019 - 12.2020
- Identified and lead process improvement initiates (222s, Rate and Safety Engagements), Balance labor ensuring team is operating balanced and efficient shift while meeting all production goals, Access and Review work forecasts (CYS Daily Tracker, Marauder’s Map, SCIP and UNIFIED, Allocate labor and assign job duties for associates, and determine productivity and utilization requirements, Perform in depth problem solving in all areas to ensure successful and continuous operations, Participate in initiates to ensure Safety and Operational Excellence, Identify, address and resolve safety hazards within Fulfillment Center, Report and escalate systemic issues to management as necessary and in timely manner
- Received incoming shipments and review contents against Purchase order for accuracy, Verify proper temperature levels on all inbound inventory requiring refrigeration, Receive inventory in FIFO (First In, First Out) order and Operate with certificate electronic power jack.
Facilities Manager/ Event Coordinator
Reality Church
Alexandria, VA
12.2016 - 09.2019
- Drove continuous improvement of processes and systems operation.
- Accounted for building usage and organizational needs when planning maintenance activities.
- Maintained HVAC, temperature control, electrical and building automation systems.
- Performed start-up functions on systems based on project plans, specifications and contract documents.
- Documented records on pricing, energy consumption and activity reports.
- Created sustainable improvement initiatives for efficient use of energy.
- Calibrated control systems to meet commissioning obligations in sequence of operations.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Responded to building emergencies and managed repairs.
- Investigated problems and determined appropriate remedies.
- Supervised staff of 5 in day-to-day activities.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Provided volunteer training and orientation services including quarterly teacher’s meetings
- Coordinated all events and ministry activities
- Served as primary liaison between church, vendors and hosts
- Generated forms and documents pertaining to events or ministry
- Handled all students or volunteer confidential information issues
- Generated and selected Sunday school curriculum
- Coordinated and developed editing policies and procedures
- Performed office services such as filing of documents, invoices, organizing, stocking and monitoring of supplies and equipment.
Children’s Ministry Coordinator
MIZPA CHURCH
Alexandria, VA
02.2014 - 07.2016
- Provided volunteer training and orientation services including quarterly teacher’s meetings
- Handling student or volunteer confidential information issues
- Generating and selecting Sunday school curriculum
- Generating and editing policies and procedures
- Perform office services such as filing of documents, invoices, organizing, stocking and monitoring of supplies and equipment.
- Led projects and analyzed data to identify opportunities for improvement
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Drove operational improvements which resulted in savings and improved profit margins
- Developed and maintained courteous and effective working relationships
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Managed team of employees, overseeing hiring, training and professional growth of employees
Catering Sales Executive/ Event Planner
RSVP CATERING
Fairfax, VA
04.2007 - 03.2009
- Worked as a Catering Sales Executive responsible for selling, planning and coordination of events in Maryland, Virginia and DC area including US.
- Organized and serviced events for Chamber of Commerce
- Generated sales in food and beverage
- Coordinated with venue administrators and vendors, to produce successful events
- Resolved any client concerns in prompt and satisfactory manner
- Prepared all event order forms, contracts, proposals, changes and sales reports
- Billed and collected catering events invoices
- Conducted Weekly meetings with operations managers, chef and director of food and beverage.
- Collaborated with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill client requests
- Developed and implemented improved marketing initiatives to drive revenue
- Participated in planning meetings, site visits and vendor evaluations to enhance quality of client services
- Communicated with venue personnel to coordinate event logistics
- Determined facility, services and staffing needs to establish framework for successful event execution
- Contacted customers and prospects to generate new business to achieve company growth goals
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
Education
Associate of Arts - Culinary Arts
Stratford University
Falls Church, VA05.2001
Skills
- Project Management and Operations Oversight
- Operational Efficiency and Safety
- Food Health and Safety Compliance
- Managing Operations and Efficiency
- Business development and planning
- Staff Training and Development
- Administrative Coordination
- Controlling costs
- Goals and performance
- Database Management
Accomplishments
- Current President of Asians@Amazon UVA1
- Board member of Asians@GSF
- In ICQA, lowered 3rd count rate from 14.5% to 7.3% in 2 months, lowered ICQA spend for 4.8% to 3% om 2 months, Raised Count Compliance from 44% to consistently over 80% in 4 months
- Employee of the month- Dec 2020
Certification
- FOOD SAFETY CERTIFICATION AND PROCTOR - STATE FOOD SAFETY
- AMAZON SECURITY- LARGE SITES CERITFIED— AMAZON PRIME NOW
- AMAZON ADVANCED FOOD TRAINING CERTIFICATION— AMAZON PRIME NOW
- ELECTRONIC POWER JACK CERTIFIED AND PROCTOR— AMAZON PRIME NOW – Jan ‘21
- INFANT AND ADULT FIRST AID AND CPR CERTIFIED- AMERICAN RED CROSS
Timeline
Site Manager
DoorDash
10.2022 - Current
Area Manager
Amazon
01.2022 - Current
Amazon Assistant Shift Manager, Associate
AMAZON PRIME NOW
12.2020 - 01.2022
Amazon Fresh Associate
Amazon Prime
10.2019 - 12.2020
Facilities Manager/ Event Coordinator
Reality Church
12.2016 - 09.2019
Children’s Ministry Coordinator
MIZPA CHURCH
02.2014 - 07.2016
Catering Sales Executive/ Event Planner
RSVP CATERING
04.2007 - 03.2009
Associate of Arts - Culinary Arts
Stratford University
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