Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

Beverlyn Harrison

Atlanta,GA

Summary

Personable and dedicated Customer Service Representative with extensive experience the Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Customer Support Specialist

Independent Contractor
Hampton
01.2021 - Current
  • Answering phones, maintaining files, scheduling appointments
  • Booking flight arrangements for owner/CEO
  • Maintaining calender
  • Scheduling and conducting required training for clients and new hires
  • Responded to customer emails and phone calls promptly, courteously, and professionally.
  • ‪Responded quickly to customer inquiries, needs and problems.‪
  • Deliver packages, goods and food to customers through Amazon Flex, Doordash, Frayt and Roadie driver apps
  • Receive and print emailed closing/loan packets from title companies as a notary
  • Provides mobile notary services to various lenders
  • Witness or attest signature or execution of deeds and other written instruments
  • Perform such other acts as notaries are authorized to perform by the laws of the State of Georgia
  • Administer oaths and affirmations
  • Returning completed loan documents via fax back or FEDEX
  • Coordinate plan of care for patients with alcohol / drug addiction
  • Works with management to maintain & improve overall quality of services
  • Assist with intake, admission and discharge of clients
  • Acts as a liaison between patient/family and agency.

Specimen Collector Coordinator

Stepping Stones Treatment Center
Atlanta, GA
07.2017 - 12.2023
  • Maintain high level of professionalism, discretion and customer service
  • Running errands, including shopping for groceries and basic household items
  • Accompanying clients on trips, such as medical appointments
  • Maintaining a clean, tidy, and safe environment
  • Enrolling/Assisting clients with new programs
  • Observe/Journal prescribed medication intake
  • Provide 1 to 1 or group trainings for therapy
  • Verify client's identification by photo ID
  • Practice universal precautions at all times while conducting official drug screening and testing protocols
  • Monitoring the physical, mental, and emotional conditions of clients and reporting changes to designated parties
  • Testing Authorization documents
  • Conduct (observed) urine, hair follicle and oral test samples submitted by Clients
  • Properly seal collected specimen, prepare for processing
  • Organize, file and maintain paperwork
  • Prepares reports, forms and documents, review for accuracy
  • Maintains testing equipment, inventory of and assist in ordering urine test supplies.
  • Tracked expenses associated with running the Specimen Collector program, such as travel costs for team members.
  • Provided technical support to specimen collectors as needed.
  • Maintained records of specimens collected, including patient information, sample types, and test results.
  • Assisted with recruiting qualified personnel for open positions within the Specimen Collector program.
  • Reviewed paperwork submitted by specimen collectors for accuracy and completeness before submitting it for processing.
  • Ensured that specimen collectors had appropriate training and certification prior to performing duties.
  • Resolved customer complaints regarding specimen collections services in a professional manner.

Community Relations Liaison

Care4allchildrenservices
Atlanta, GA
08.2011 - 07.2017
  • Executed community relations events, programs, projects, and activities internal and external for youth, foster care and youth centers
  • Built partnerships and relationships with national, regional, and local community-based organizations, nonprofits and financial intermediaries
  • Developed and maintained strong relationships with community members that support Care4All's brand and recognize the company's commitment to foster care in GA
  • Represented the company at community events, meetings and gatherings to promote our commitment to social responsibility
  • Maintained clear communication channels with non-profit partners, keeping them informed about company initiatives and opportunities.
  • Monitored social media channels to identify opportunities for collaboration or engagement with potential partners or customers.
  • Gathered feedback from members of the community on current projects and proposed initiatives.

Medical Referral Coordinator /Front Office Assistant

Spine Center Atlanta
Atlanta, GA
01.2014 - 04.2017
  • Stayed current on goals and priorities as it relates to the growth of the company
  • Liaison between Spine Center Atlanta; Referring providers and Attorneys
  • Processed incoming referrals following department policies and procedures
  • Called patients and scheduled new patient appointments with appropriate physician
  • Processed UB-04 and 1500 claim forms
  • Assisted claimant and Attorneys with Worker's Comp or General Liability scheduling and Authorization
  • Documented all scheduling attempts and appointments in CRM database
  • Obtained demographic and insurance information, verified insurance benefit information as needed
  • Called or sent out appointment reminders to patients
  • Strong relationship practices & frequent contact w/Clinical Supervisors & Lead Physicians in the medical offices.
  • Coordinated with external agencies to ensure timely processing of referrals.
  • Answered questions and resolved concerns raised by both patients and specialists.
  • Performed data entry related to referrals into electronic health record systems.
  • Assisted with Triage for new patients taking weight, vitals and temperature
  • Assisted with patient check in and out
  • Created new charts for patients and helped maintain files

  • Developed productive working relationships with numerous insurance company representatives.

Behavioral Therapist/Transportation

Cedar Tree Family and Children Services, LLC
Atlanta
12.2011 - 12.2014
  • Model self-help and independent skills to assist autistic and developmentally delay children achieving their establish goals
  • Apply behavioral analysis (ABA) and other evidence-base methods are used to decrease challenging behaviors and teach skills
  • Utilize ABA behavioral therapy techniques to address target behaviors and reinforce positive behaviors
  • Implement and model alternative communication intervention strategies for the purpose of teaching clients to communicate effectively
  • Assist youth in strengthening/developing their skills in interpersonal communication, social interactions, behavioral conduct, and coping and adapting
  • Arrange for the dispatch of law enforcement and other emergency services for psychiatric emergencies of sufficient severity that require involuntary treatment
  • Complete require annual in-service hours as specified by RTC policy
  • Implement modifications outline in IEP
  • Adhere to the guidelines of the facility and HIPPA
  • Follow all HIPPA statutes to protect patient's rights, anonymity and confidentiality in all interactions
  • Implement student's IEP accommodations and behavior modification plans
  • Cultivate rapport with PTSD patients to better service clients through successful outcomes
  • Complete and update ABLLS-R for clients.

Customer Service, Executive Administrative Asst.

Verizon Wireless
Atlanta
04.2000 - 07.2011
  • Inbound/Outbound (200+) calls assisting customers with billing inquiries
  • Sold products and services
  • Coordinated and maintained time-and-attendance reports
  • Prepared documents including customized reports, organizational charts, and compiled data for Op's review, Reviewed, and maintained travel and expense reports for DM, AM, and Director
  • Organized small team projects, scheduled travel arrangements and hotel accommodations for all management staff
  • Setup and conducted training classes, conference calls, maintained staff meeting calendars and monthly 1-on-1 meetings for executive's calendar and prepared meeting agenda and materials
  • Maintained and filed departmental records; assisted other administrative new hire duties
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Education

Diploma in Medical Business Administrative -

United Medical and Business Institute
04.2011

High School Diploma -

Dunbar Sr. High School
06.1983

Diploma in Medical Assistant -

Texas School of Business

Skills

  • Scheduling
  • Inventory Control
  • Shipping and Receiving
  • Staff Management
  • Employee Training
  • Vendor Relations
  • Product Knowledge
  • Customer Complaint Resolution
  • Quality Management
  • AR/AP
  • Filing and data archiving
  • Advanced MS Office Suite
  • Schedule & calendar planning
  • Travel accommodations
  • Travel coordination
  • Employee training and development
  • Insurance Verification
  • Administrative Experience
  • Calendar management
  • EMR systems
  • Personal assistant experience
  • Specimen collection / processing
  • Triage
  • Medical office experience
  • Focus Group (2 years)
  • Venipuncture
  • Clinical research (1 year)
  • Driving
  • Logistics
  • Group Therapy
  • Case Management
  • Employee Orientation
  • Hospital Experience
  • Medical terminology
  • Typing
  • HIPAA
  • Hospital experience
  • Accounts receivable
  • Customer service
  • Training & development
  • Proofreading
  • CRM software

Certification

  • Certified Notary Public, 08/2025
  • Basic Life Support (BLS), 05/2023
  • CPR Certification, BLS Certification
  • Heartsaver Certification

Assessments

Customer focus & orientation, Proficient, 05/2021

Timeline

Customer Support Specialist

Independent Contractor
01.2021 - Current

Specimen Collector Coordinator

Stepping Stones Treatment Center
07.2017 - 12.2023

Medical Referral Coordinator /Front Office Assistant

Spine Center Atlanta
01.2014 - 04.2017

Behavioral Therapist/Transportation

Cedar Tree Family and Children Services, LLC
12.2011 - 12.2014

Community Relations Liaison

Care4allchildrenservices
08.2011 - 07.2017

Customer Service, Executive Administrative Asst.

Verizon Wireless
04.2000 - 07.2011

Diploma in Medical Business Administrative -

United Medical and Business Institute

High School Diploma -

Dunbar Sr. High School

Diploma in Medical Assistant -

Texas School of Business

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Beverlyn Harrison