Beverly V Monroe
Las Vegas,NV
Summary
Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
Overview
6
6
years of professional experience
Work History
Customer Service Administrator
Leaf Home
06.2021 - 08.2023
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Researched issues with shipments, product damage and incorrect product amounts.
- Updated customer service database with new information, address changes and contact details.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Immediately brought critical issues to customer service manager for resolution.
- Scheduled customer appointments for 15 account managers engaged in business travel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Monitored front areas so that questions could be promptly addressed.
- Kept high average of performance evaluations.
Customer Care Representative
Barclaycard, US
03.2019 - 01.2021
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Coordinated timely responses to online customer communication and researched complex issues.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Entered customer data into company databases, including demographics and preferences.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
- Developed client rapport by promptly processing requests and resolving financial discrepancies.
Unemployed
Searching For Employment
01.2019 - 03.2019
Customer Support Specialist
Tesla Motors , Inc
08.2018 - 01.2019
- Served as liaison for customers, management and sales team.
- Worked with the management team to implement the proper division of responsibilities.
- Educated customers about the brand to incite excitement about the company’s mission and values.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Actively pursued personal learning and development opportunities.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Communicated with and supported sales, marketing and administrative teams.
- Answered customer questions regarding merchandise and pricing.
- Answered customer questions about product availability and shipment times.
- Assisted customers promptly and politely, in person and via telephone.
- Accurately logged all daily shipping and receiving orders.
Reservation Agent
Maverick Helicopters
05.2018 - 08.2018
- Suggested various packages and amenities to guests, helping them to find the perfect accommodations to fit their needs.
- Answered incoming phone calls and developed a friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout the entire booking cycle.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
Unemployed
N/A
01.2018 - 05.2018
Customer Service Representative- Seasonal
Zappos
10.2017 - 01.2018
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Answered an average of 50 per day by addressing customer inquiries, solving problems and providing new product information.
- Communicated with customers regarding back order availability, future inventory and special orders.
Accounts Payable Specialist
Allegiant Airlines
03.2017 - 08.2017
- Composed effective accounting reports summarizing accounts payable data.
- Posted receipts to appropriate general ledger accounts.
- Researched and resolved accounts payable discrepancies.
- Coded and entered at least 300 invoices each day into the in-house accounting software.
Education
High School Diploma -
Armstrong High School
Richmond, VASkills
- QuickBooks Pro
- Imaging Programs
- Invoice coding familiarity
- Accounts payable specialist
- Accounting Software
- Microsoft Office
- Multi-Tasking
- JD Edwards
- Salesforce
- Proficient in MS Word and Excel
- Analytical reasoning
- Expertise in invoice and payment transactions
- Invoicing
- Customer Service
- Accounting
References
Professional References
Victoria Deans
Mobile Number 484-250-9741
Marie Holloman
Office Number 610-277-3515
Affiliations
Member of the International Accounts Payable Professionals.
Timeline
Customer Service Administrator
Leaf Home
06.2021 - 08.2023
Customer Care Representative
Barclaycard, US
03.2019 - 01.2021
Unemployed
Searching For Employment
01.2019 - 03.2019
Customer Support Specialist
Tesla Motors , Inc
08.2018 - 01.2019
Reservation Agent
Maverick Helicopters
05.2018 - 08.2018
Unemployed
N/A
01.2018 - 05.2018
Customer Service Representative- Seasonal
Zappos
10.2017 - 01.2018
Accounts Payable Specialist
Allegiant Airlines
03.2017 - 08.2017
High School Diploma -
Armstrong High School
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