Bevin Packman

Managed studio operations by overseeing opening and closing procedures, handling tuition payments, checking in students, addressing parent inquiries, maintaining cleanliness across all areas, decorating windows and the reception area, and ensuring the safety of children.

• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Career progression: started in outside sales, transitioned to parts and warehouse roles, and progressed to various managerial positions including Manager, Company Secretary, and Assistant General Manager.

• Warehouse Operations: Managed diverse warehouse responsibilities, from disassembling transmissions, stocking parts, and handling inventory, to driving long distances for part pickups and deliveries. Oversaw warehouse finances, wrote checks, and maintained cleanliness. Stepped in as Warehouse Manager during absences.
• Shop Management: Filled in for shop managers, conducting audits during vacations or departures. Cleaned, reorganized, and ensured the smooth operation of shop offices. Eventually ran my own shop, handling diagnostics, test drives, vehicle repairs, customer interactions, and managing deposits/payments.
• Administrative and Office Management: Managed the company-wide phone system, supplied offices with necessary items, and handled promotional items. Dealt with irate customers professionally, managed significant sums of money, wrote invoices, emails, and dealt with insurance companies. Represented the company in court for employee or customer-related matters.
• Insurance Expertise: Extensive experience dealing with insurance companies, reading policies, and representing the company in legal matters. Managed vehicle registrations with the DMV, ensured accurate titles for purchased or abandoned vehicles.
• Increased team productivity by implementing streamlined processes and effective communication strategies.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.