Summary
Overview
Work History
Education
Skills
Timeline
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Beyanca Morgan

Brooklyn,NY

Summary

Social Service coordinator with three years of social service experience along with providing support to enhance client's livelihood. Several years of professional experience in property management and administrative assistance. Hard worker and fast learner, who has assisted in the visual development in the new outlook of the housing department

Overview

6
6
years of professional experience

Work History

Social Service Coordinator

RiseBoro Community Partnership
11.2020 - Current
  • Provide day-to-day on-site services for clients in buildings serviced
  • Conduct non-clinical annual assessments of residents to determine wellness and social service needs
  • Provided case management assistance, advocacy, information, and referrals to community services as needed
  • Advocated for client's needs utilizing assistance regarding benefit entitlements such as SSA, SSI, SNAP, Public Assistance, Medicaid, Medicare, one shot deal
  • Educated residents on available on-site services as well as those available in the community
  • Sustained up-to-date records and resident files, including residents' personal and eligibility information, records of services provided, and all relevant correspondence, adherence to agency guidelines, and timely follow-ups as needed
  • Documented progress notes regarding contact with residents, families, and providers
  • Conducted monitoring services through friendly visits and telephone reassurance calls
  • Conversed with on-site property management and maintenance staff on resident issues
  • Administer training for new social service coordinators.

Portfolio Specialist

RiseBoro Community Partnership
09.2019 - 11.2020
  • Functioned as liaison between the tenant and designated property manager
  • Tracked tenant delinquency using Excel spreadsheet
  • Developed and completed geographical mapping to display the new direction of the Housing department
  • Supervised 72 tenants and provided education on housing assistance resources to assist them
  • Completed wellness checks for high-risk tenants
  • Provided psychoeducational and training in addition to linking tenants to resources in the community
  • Advocated for tenants to ensure their health and housing needs were met.

Assistant Property Manager

RiseBoro Community Partnership
10.2017 - 09.2019
  • Collaborated with a colleague to complete 5-year span of recertification within two months
  • Coordinated appointments for recertification/repairs/meetings with the property managers
  • Analyzed and compiled data into a spreadsheet for Condominiums
  • Documented complaints and needed repairs for tenants.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Served as point-of-contact between residents and building personnel, effectively managing daily concerns or inquiries.
  • Developed strong relationships with vendors for cost-effective services.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.

Education

Master of Science - Forensic Psychology

Touro University Worldwide
Los Alamitos, CA
06.2024

Bachelor of Arts - Psychology

Stony Brook University
Stony Brook, NY
03.2017

Skills

  • Microsoft Office
  • Interpersonal and Communication skills
  • Critical thinking
  • Property Management
  • Efficient
  • Flexibility
  • Adaptability
  • Organization
  • Client Needs Assessments
  • Certified in CPR/AED

Timeline

Social Service Coordinator

RiseBoro Community Partnership
11.2020 - Current

Portfolio Specialist

RiseBoro Community Partnership
09.2019 - 11.2020

Assistant Property Manager

RiseBoro Community Partnership
10.2017 - 09.2019

Master of Science - Forensic Psychology

Touro University Worldwide

Bachelor of Arts - Psychology

Stony Brook University

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Beyanca Morgan