Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Beyie Naon

Cleveland,Ohio

Summary

Dynamic professional with extensive experience as a Tram Driver at Wiener Linien, excelling in train operation and vehicle inspection. Proven track record in enhancing route familiarity and reducing delays through proactive communication. Strong relationship-building skills foster customer loyalty and satisfaction, ensuring a safe and efficient travel experience.

Overview

12
12
years of professional experience

Work History

Tram Driver

Wiener Linien
03.2021 - 11.2022
  • Enhanced route familiarity by actively participating in route updates, attending informational meetings about upcoming changes, and studying maps regularly.
  • Reduced delays with proactive communication with dispatchers, reporting any mechanical issues or other incidents promptly for efficient resolution.
  • Reduced accidents and safety incidents through strict adherence to standard operating procedures and consistent vigilance while operating the train.
  • Upheld cleanliness standards within the train cabin through regular trash removal and reporting any necessary repairs or maintenance issues to appropriate personnel.

Team Leader, Sales Operations

Dm Drogerie Markt GmbH
11.2017 - 02.2021
  • Reduced employee turnover by recognizing top performers and creating tailored development plans for underperformers.
  • Streamlined sales processes to improve efficiency and productivity within the team.
  • Enhanced customer satisfaction through proactive problem-solving and consistent followup.
  • Implemented data-driven forecasting methods, improving accuracy and informing strategic decisionmaking.

Insurance Agent

EFS Euro Finanzservice
02.2015 - 01.2017
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.

Sale Associate

H&M Hennes & Mauritz
04.2011 - 01.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Accouting

VHS, 1050 Vienna
Vienna, Austria
06-2016

Skills

  • Train control systems
  • Train operation expertise
  • Timetable adherence
  • Vehicle inspection proficiency

Languages

French
Native or Bilingual
German
Native or Bilingual
English
Professional Working
Spanish
Elementary

Timeline

Tram Driver

Wiener Linien
03.2021 - 11.2022

Team Leader, Sales Operations

Dm Drogerie Markt GmbH
11.2017 - 02.2021

Insurance Agent

EFS Euro Finanzservice
02.2015 - 01.2017

Sale Associate

H&M Hennes & Mauritz
04.2011 - 01.2015

Accouting

VHS, 1050 Vienna

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