Beylor Garcia
Hialeah
Summary
Senior Customer Service and Intake Coordinator with 5+ years of experience working on and leading customer service teams. Seeking to apply strategic planning and proven leadership skills to grow within the organization.
Overview
11
11
years of professional experience
Work History
Senior Dispatcher
SkyHop Global
08.2023 - Current
- Participated in safety initiatives, promoting adherence to regulations governing transport operations across state lines or international borders as applicable.
- Coordinated closely with maintenance teams to ensure vehicle upkeep, minimizing downtime and maximizing efficiency.
- Monitored fleet performance, identifying opportunities for route optimization and cost reduction.
- Contributed significantly towards enhancing corporate image within local communities served by initiating or participating actively in charitable events sponsored by the organization as part of its commitment towards social responsibility initiatives undertaken periodically.
Courier/Lead
FedEx
09.2020 - Current
- Separated packages by service type and destination
- Maintained telephone and radio contact with supervisor to receive delivery instructions
- Used safest and quickest delivery routes to deliver packages to business and residential customers
- Collaborated with dispatch and other team members to coordinate different routes and reallocate pickups and drop-offs
- Obeyed traffic laws and established traffic and transportation procedures
- Operated hand-held scanning device to track items delivered
- Followed company policies and procedures to minimize accidents and safely operate company vehicles
- Greeted customers pleasantly while making deliveries to homes and businesses
Medical Management Rep III, Supervisor
Simply Health Care Plans
08.2015 - 08.2021
- Oversaw day-to-day operations and special projects in fast-paced work environments
- Communicated policy updates to department, answered questions and monitored compliance
- Implemented mentoring programs to bring new staff up to speed quickly
- Coordinated resources and schedules to meet targets and adhere to deadlines
- Assisted with customer equipment problems, including emergency call-outs
- Documented necessary information to obtain reimbursements for equipment, products and services
- Directed, supervised and evaluated work activities of medical, nursing, technical, clerical, service, maintenance and other personnel
DME Intake Coordinator
Univita
08.2014 - 08.2015
- Scheduled initial intake appointments using EMR, maintaining balanced schedules with appropriate workloads for personnel
- Prepared detailed documentation to facilitate seamless client intakes
- Interviewed callers with motivational techniques to triage requests and determine eligibility for available services
- Handled 100 incoming calls per day to collect information and assist with various requests
- Maintained excellent relationships between offices professionals to support reliable service delivery
- Coordinated transportation services to support movement between multiple facilities and locations
- Trained new employees in clerical tasks and office policies to enhance productivity
Education
High School Diploma -
Hialeah Miami Lakes Senior High
Hialeah, FL06.2010
Skills
- Customer service
- Department management
- Operational reporting
- Verbal communication
- Coordination
- Multitasking
- Analytical thinking
- Administrative management
- Write reports
- Employee supervision
- Train employees
- Microsoft Office
- Task prioritization
- Team collaboration
- Dispatch coordination
Languages
Spanish
Full Professional
Timeline
Senior Dispatcher
SkyHop Global
08.2023 - Current
Courier/Lead
FedEx
09.2020 - Current
Medical Management Rep III, Supervisor
Simply Health Care Plans
08.2015 - 08.2021
DME Intake Coordinator
Univita
08.2014 - 08.2015
High School Diploma -
Hialeah Miami Lakes Senior High
Similar Profiles
Candice ThomasCandice Thomas
Assistant Station Manager at SkyHop GlobalAssistant Station Manager at SkyHop Global
Anthony RichardsonAnthony Richardson
Driver at SkyHop GlobalDriver at SkyHop Global
Lameshia AustinLameshia Austin
Dispatcher at SkyHop GlobalDispatcher at SkyHop Global
Maria De La FuenteMaria De La Fuente
FCL Traffic Coordinator at Caribconex LLCFCL Traffic Coordinator at Caribconex LLC
Brandon LopezBrandon Lopez
Shift Supervisor at StarbucksShift Supervisor at Starbucks