Beyonce Martinez
Albuquerque
Summary
Goal-oriented CRC agent with expertise in customer communication and service scheduling. Proven track record of enhancing customer satisfaction through effective problem-solving and timely appointment management. Detail-oriented professional experienced in call center operations and customer service, skilled in managing client communications and coordinating support to improve service delivery.
Overview
3
3
years of professional experience
Work History
CRC Agent
Rich Ford
Albuquerque
01.2023 - Current
- Executed 75 outbound calls daily to connect with potential clients and promote services.
- Managed inbound and outbound customer communications through phone and email.
- Assisted customers with product inquiries, service requests, and appointment scheduling.
- Conducted follow-up calls to ensure customer satisfaction after service interactions.
- Scheduled service appointments for clients using dealership software.
- Supported customers with appointment scheduling for oil changes and recall repairs.
Provided information on services to help customers make informed decisions.
Ensured timely processing of appointments to optimize service delivery. - Collaborated with supervisors to complete tasks according to company standards.
Education
High School Diploma -
Atrisco Heritage Academy High School
Albuquerque, NM05-2022
Skills
- Call center operations
- Customer service
- Product knowledge
- CRM software
- Service scheduling
- Support coordination
- Data entry
- Performance tracking
- Time management
- Client communication
- Problem solving
- Communication software
- Attendance management
- Reliability
Languages
English
Full Professional
Spanish
Full Professional
Timeline
CRC Agent
Rich Ford
01.2023 - Current
High School Diploma -
Atrisco Heritage Academy High School