Beyonce Queely
Kissimmee,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Buena Vista Suites
07.2022 - Current
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments, check-ins and check-outs.
- Answered customer telephone calls promptly and appropriately handled needs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance
Cash Operation Representative
Hard Rock Casino Seminole
09.2021 - 07.2022
- Quickly and accurately counted drawers at start and end of each shift.
- Processed various cash transactions and answered gaming customer questions.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
- Completed casino cage transactions on behalf of customers.
Fulfillment Associate
Amazon
01.2021 - 01.2022
- Selected and filled orders from stock to fulfill customer requirements.
- Followed procedures at all times for personal and team safety.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Communicated with other departments to facilitate fulfillment activities and address issues.
Customer Service Associate
Defy Extreme Air Sports
09.2019 - 10.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Jones High School
Orlando, FL05.2020
Skills
- Problem-Solving Skills
- Guest Services
- Hospitality Service
- Cash Register Operations
- Identification Guidelines
- Customer Needs Assessments
- Money Transfers
- Professional Communication
- Teamwork and Collaboration
- Organization and Categorization
- Sorting and Organizing
- Financial Information Review
- Performance Strategies
Timeline
Front Desk Agent
Buena Vista Suites
07.2022 - Current
Cash Operation Representative
Hard Rock Casino Seminole
09.2021 - 07.2022
Fulfillment Associate
Amazon
01.2021 - 01.2022
Customer Service Associate
Defy Extreme Air Sports
09.2019 - 10.2020
High School Diploma -
Jones High School
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