Beyonka Suggs
Greenville,NC
Summary
Authorized to work in the US for any employer Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 3 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Overview
11
11
years of professional experience
Work History
Senior Formulation Tech II
Thermo Fisher Scientific
08.2020 - Current
- Manufacture over 20 biotech and pharmaceutical products in accordance with SOPs, cGMPs, Batch records and other batch related activities
- Prepare equipment and components for operations.
- Verify and document production activities in batch records, logbooks, etc.
- Maintain/clean over 10 classified environments/areas.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Applied critical thinking and research to address complex issues.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Documented changes during experiments, noting unexpected issues arising during research activities.
- Conducted in laboratory environment for product development purposes.
- Trained new employees on areas of technical expertise and compliance issues relevant to lab setting.
- Assisted biological technicians, technologists and other scientists.
- Tested Bulk Drug Product in production line to check for ideal pH and other chemical levels and balance ratios.
- Handled chemicals such as sodium hydroxide, glacial acetic acid, and hydrochloric acid using strict safety protocols.
- Used isolator bags, palletank/palletank bags, and 13-19L glass carboys to store bulk drug product.
- Prepared waste drums for pick-up and delivery to comply with local, state and federal regulations for treatment and disposal of hazardous waste.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment
- Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order
OSD Granulation Servicer
Kelly Services/Thermo Fishe
04.2020 - 08.2020
- Load and unload products using forklift truck and other material handling equipment.
- Performing routine pre and post inspections, assessed equipment for damage, wear, and battery life.
- Transport products to and from warehouse
- Deliver products to over 5 units in safely and timely manner.
- Study production schedule to determine material requirements movements and deliveries.
- Record information regarding movements of supplies materials and finished products
- Efficiently stacked and stored merchandise in appropriate areas
- Pull and prepare product for batch production, ensuring that all label information such as batch number and bulk number was correct.
- Used radio frequency equipment for picking, receiving, put away and loading functions
- Monitored and maintained organized workspace, confirming efficient operations.
- Removed safety hazards, soiled items, and trash from numerous areas.
- Checked tools and equipment to prevent accidents and injuries.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping
Sterile Inspector
Kelly Services/Thermo Fisher
11.2018 - 08.2019
- Approves incoming vials by confirming specifications; conducting visual tests; rejecting and returning unacceptable vials. Vial batch sizes varied from 10,000 to over 100,000.
- Practiced hand manipulation in order to inspect vials in the correct way.
- Signing and reviewing of batch records
- Keep neat and clean area.
- Practicing cGMP and safety by wearing correct PPE.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Trained other workers in inspection and testing procedures.
- Recorded inspection and test results on data sheets.
- Examined products for imperfections and defects.
- Assisted in developing inspection and testing protocols.
- Investigated customer complaints to take necessary corrective actions.
- Assessed safety and compliance concerns through diligent buildings, rooms and equipment inspections.
- Monitored product quality at all stages of production process.
Crank Arm Machine Operator
ASMO Manufacturing
04.2018 - 11.2018
- Operate Machine for build of windshield wiper motors.
- Worked overtime, 12-hour shifts when necessary.
- Ensured that product quality met customer specifications
- Performed Quality checks, making sure data was entered on quality chart correctly
- Worked with senior technicians to update machines.
- Troubleshooting machines when necessary
- Complied with company and OSHA safety rules and regulations.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Kept detailed production records and identified hold-ups.
Cashier/Sales Associate
Beauty World
01.2018 - 04.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels..
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Bag merchandise
- Greeting customers, answering questions, offering assistance, suggesting items, lending opinions and providing product information.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Lifted up to 25 pounds at once and used carts to move heavier loads.
Customer Service Representative
Convergys
07.2016 - 11.2017
- Computer skills
- Answer numerous incoming calls
- Assist customers with tracking packages
- Assist customers with scheduling pick-ups
- Assist with rate quotes of package pick-ups and shipping.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Developed and updated databases to handle customer data.
Assembler/Inspector
The Action Group/Asmo
03.2015 - 05.2016
- Perform quality checks on products and parts
- Rotate through all tasks required in particular production process.
- Maintain production equipment and machinery
- Supervise assemblers and train employees on job procedures.
- Shovel, sweep, or otherwise clean work areas
- Adjust, repair, or replace electrical or electronic component parts to correct defects and to ensure conformance to specifications
- Clean parts, using cleaning solutions, air hoses, and cloths
- Mark and tag components so that stock inventory can be tracked and identified.
- Explain assembly procedures or techniques to other workers
- Rework, repair, or replace damaged parts or assemblies
- Remove rough spots and smooth surfaces to fit, trim, or clean parts, using hand tools or power tools.
- Maintain and lubricate parts or components.
Cashier/Team Leader
Bojangles
03.2012 - 03.2015
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Supervise others and provide on-the-job training
- Check to ensure that appropriate changes were made to resolve customers' problems
- Monitor food preparation methods, portion sizes, and presentation of food to ensure that food is prepared and presented in acceptable manner.
- Perform some food preparations or service tasks such as cooking, cleaning tables, and serving food and drinks.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Received and processed customer payments.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Helped customers complete purchases, locate items, and join reward programs.
- Educated employees on register use, merchandising, and customer service.
- Led cashiers and associates in providing thoughtful customer service.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
Education
High School Diploma -
Greene Central High School
06.2011
Some College (No Degree) - Biotechnology
Pitt Community College
Winterville, NCSkills
- Assembly and Production, Documentation
- Time Management
- Customer Interaction
- Critical Thinking
- Reading Comprehension, Basic Computer Skills
Timeline
Senior Formulation Tech II
Thermo Fisher Scientific
08.2020 - Current
OSD Granulation Servicer
Kelly Services/Thermo Fishe
04.2020 - 08.2020
Sterile Inspector
Kelly Services/Thermo Fisher
11.2018 - 08.2019
Crank Arm Machine Operator
ASMO Manufacturing
04.2018 - 11.2018
Cashier/Sales Associate
Beauty World
01.2018 - 04.2018
Customer Service Representative
Convergys
07.2016 - 11.2017
Assembler/Inspector
The Action Group/Asmo
03.2015 - 05.2016
Cashier/Team Leader
Bojangles
03.2012 - 03.2015
High School Diploma -
Greene Central High School
Some College (No Degree) - Biotechnology
Pitt Community College
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