Beyza Kutlu

Oversees Chase Wealth Management & Online Investing Account Maintenance leading teams supporting over 5,000 Financial Advisors nationwide & client service for Self-Directed platforms with ~400 billion in assets under management. Designated Supervisory Principal to 25+ FINRA licensed employees, and backup to Branch Office Manager for Wealth Management Client Operations Organization; responsible for oversight of more than 140 registered individuals ensuring compliance with Rule 3110.

• Provides leadership and effective oversight to support business function, including forecasting and capacity planning, budget, resource usage, compliance, efficiency, and improvements.
• Oversight of digital client experience and servicing roadmaps in partnership with Product and Technology ensuring business objectives and key results align to product vision.
• Identified opportunities to improve business process flows and productivity.
• Established performance goals for department and provided methods for reaching milestones.
• Established performance goals for department and outlined processes for achievement.
• Partners with cross-functional stakeholders in Legal, Risk, Compliance, Controls, to lead or support large scale, complex and strategic digital business initiatives ensuring implementation is delivered in a control framework.
• Collaborates with various stakeholders to drive and implement change with identifying opportunities to increase turnaround time of requests submitted by clients, and front office stakeholders.
• Provides internal and external regulatory audit walk-through for Account Maintenance Operations that has led to satisfactory/pass reviews.
• Delivers Monthly Business reviews to Senior Management highlighting accomplishments, metrics, new business initiatives & heightened risk items.
• Identifies and nominates top talent and sponsors diverse candidates during talent and performance management process.
• Demonstrated record of hiring and promoting diverse candidates with 75% of management staff and 56% of overall organization.
• Evaluated product development strategies and prepared alternative approaches to goal achievement.

• Managed teams of FINRA Series 24 Licensed Principals responsible for onboarding new clients, opening accounts and performing maintenance on brokerage accounts.
• YouInvest Launch program, now called Online Investing - Managed the onboarding process, post-account opening activities and a service model across Chase Wealth Management, JPMorgan Advisors & Private Bank.
• Collaborated with Product, Technology and Client Experience teams to drive the development of online platform, and digital experiences for client self-servicing on chase.com. Account Maintenance achieved ~98% overall STP rate on systemically capable processes within 2 years of application releases, offsetting 14 Headcount.
• Launched Plano site in 2018 to support business growth and Onboarding/Maintenance functions, followed by the build of a new functional team on site in 2020, providing a multi-site resiliency.
• Partnered with Advisor Service Center and identifiedopportunities reduced 32,000 phone calls and saved $500,000 to Service Center.
• Coached and developed professionals and helped them achieve personal and professional goals utilizing Lean-Agile philosophies.
• Led People Pillar for Client Operations and drove the mission of growing and empowering a highly engaged workforce, engaging functional teams with the activities involved in building trust, and fostering a culture of diversity and inclusion.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Developed systems and procedures to improve operational quality and team efficiency.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Introduced new methods, practices, and systems to reduce turnaround time.

• Reviewed and processed ~ 400 new account applications submitted by Financial Advisors daily and opened investment accounts on behalf of the firm.
• Became a functional expert in account opening process for all brokerage account types offered by the line of business and the known subject matter expert in establishing high risk Complex Entity accounts and working with Financial Advisors directly throughout the multi-day manual account opening process.
• Ensured compliance with all departments and regulatory (AML,SEC,FINRA) account opening requirements as well as performing due diligence to comply with “Know Your Customer” and “Customer Identification Program” regulations.
• Communicated effectively and confidently with Broker Services Representatives and Financial Advisors when handling escalations.
• Supported supervisor and associated team members to maintain system functionality.
• Designed plans to improve operations and suggested changes to systems for overall organization.
• Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.
• Consulted with stakeholders to develop operational strategies and processes.
• Analyzed trend data to forecast operational needs and plan next course of action.
• Assessed operational performance to identify areas for improvement.
• Identified and analyzed project risks and developed mitigation strategies.
• Developed written documents and reports related to programs and operations.
• Conducted research and analysis to develop model-based solutions to complex operational problems.
• Performed validation and testing of models to promote adequacy and reformulate models as necessary.

• Assisted in executing stock trades for employees of over 1,000 global company stock plans and individual retail accounts.
• Developed strong knowledge of major international stock exchanges, currencies and proceeds methods.
• Communicated tax implications at time of trade and year end reporting for employee purchase shares, restricted stock and options with a focus on compliance with regulations.
• Assisted Financial Advisors with Syndicate Enrollment process, navigating systems to place orders.
• Developed knowledge of IPO process and applicable policies/procedure. One of the few selected professionals assisted Syndicate Desk and Financial Advisors during Ali Baba pre-IPO investing process.