Beza Collins
Charlotte,NC
Summary
Proven achiever at Chick-fil-A, adept in food preparation and organization, enhanced customer satisfaction through efficient meal delivery and quality service. Excelled in a fast-paced environment, mastering safe food handling and cleanliness, while fostering positive customer relationships. Demonstrated leadership by training new staff, significantly contributing to a culture of excellence and teamwork.
Overview
1
1
year of professional experience
Work History
Kitchen Staff Member/Drive-Thru Cashier/Food Server
Chick-fil-A
10001 Rea Rd, Charlotte, NC 28277
06.2022 - 08.2023
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Assisted in training new servers, sharing best practices for excellent customer service.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Successfully maintained an orderly workspace under pressure by clearing tables promptly after diners'' departures.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
Education
High School Diploma -
Charlotte Christian School
7301 Sardis Rd, Charlotte, NC 2827006.2024
Skills
- Food Preparation
- Organization and Cleanliness
- Customer Service
- Problem-Solving
- Flexible and Adaptable
- Decision-Making
- Attention to Detail
- Customer Engagement
- Team Leadership
- Safe Food Handling
- Supply Restocking
Timeline
Kitchen Staff Member/Drive-Thru Cashier/Food Server
Chick-fil-A
06.2022 - 08.2023
High School Diploma -
Charlotte Christian School