Beza Henok
Overview
17
17
years of professional experience
Work History
Customer Service Gate Agent Supervisor
American Airlines
12.2021 - Current
- Provide service to all passengers in accordance with company procedures
- Handle a wide range of customer service activities for the airline and answered escalated customer issues
- Engage with and served VIP clientele as well as other passengers while delivering exceptional service
- Assist pilots on established procedures
- Performed all duties as assigned
- Listened to passengers and resolve their issues in accordance with company policies and procedures because of flight interruptions in a timely and friendly manner
- Informed passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
- Guided and directed incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time.
Administrative Assistant
AMS Franchise Solutions
09.2018 - 07.2021
- Assisted clients with questions regarding service and regulations
- Answering, screening and transferring phone calls
- Organizing meetings, travel and clients
- Communicated effectively with the public, providing information, products and services
- Exhibited strong work ethic by ensuring prompt response
- Maintaining filling systems and office equipment
- Acting as a liaison between other professional in office
- Demonstrated enthusiasm by working in various conditions daily
- Managed schedules with contractors, vendors and other clients.
Business Owner
Clothing Boutique
07.2007 - 09.2017
- Maintain establishment and assisted with incoming calls resolving customer concerns
- Provided efficient, friendly, and informative service by meeting customer service standards and company
- Vision as well as checked out customers’ purchases speedily and correctly
- Maintained 100% accuracy of all payment transactions carried out with precision and efficiency
- Established price of goods and services
- Maintain clean, orderly, and friendly environment
- Resolve complaints
- Sell products based on goals and objectives.
Education
Associate of Science -
Virginia Commonwealth University
Richmond, VASkills
- Time Management
- Critical Thinking
- Administrative Duties
- Data Entry Documentation
- Employee Training
- Meeting Minutes
- Excel Spreadsheets
- Microsoft Office
- Calendar Management
- Typing Proficiency
- Travel Planning
- Office Equipment Maintenance
Timeline
Customer Service Gate Agent Supervisor
American Airlines
12.2021 - Current
Administrative Assistant
AMS Franchise Solutions
09.2018 - 07.2021
Business Owner
Clothing Boutique
07.2007 - 09.2017
Associate of Science -
Virginia Commonwealth University
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