Summary
Overview
Work History
Education
Skills
Timeline
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Bezawit Metike

Health Promotion Specialists
Laurel,MD

Summary

I am a dedicated and result driven professional with a unique blend of customer service, leasing, and case management expertise. I have exceptional communication and relationship-building skills. I am a proactive problem solver who thrives in fast-paced environments, collaborates effectively, and maintains high customer satisfaction both in property and healthcare settings.

Overview

7
7
years of professional experience

Work History

Leasing Associate

HireOne
05.2022 - Current
  • Offered friendly and efficient service to customers, and handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email, and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Provide exceptional customer service by greeting guests, assisting with check-ins and check-outs, and ensuring their needs and preferences are met throughout their stay.
  • Collaborate with other departments, including housekeeping, maintenance, and security, to ensure guest requests are fulfilled in timely and efficient manner.
  • Created and implemented training manual and protocol for temps
  • Utilize computer systems and software to process reservations, update guest profiles, and handle financial transactions accurately, incoming and outgoing packages.

Health Promotion Specialist - Internship

Maryland Department Of Health
09.2022 - 05.2023
  • Developed and implemented health promotion programs targeting local communities
  • Conducted needs assessments and utilized data to inform program planning and implementation strategies.
  • Created educational materials, resources, and campaigns to promote healthy behaviors and raise awareness.
  • Collected and analyzed program data to evaluate effectiveness and make data-driven recommendations for program improvement.
  • Collaborated with marketing and communications teams to develop engaging content for social media and other communication platforms.
  • Secure community partners to host events and prepare virtual presentation

Administrative Assistant​

Birhanie Abebe Taxing And Accounting Office
01.2017 - 04.2022
  • Provide comprehensive administrative support to office, including managing incoming calls, scheduling appointments, and greeting clients.
  • Maintain and update client databases, ensuring accurate and organized records.
  • Prepare and distribute client correspondence, including letters, emails, and invoices.
  • Assist in preparation of tax documents, such as tax returns and forms, ensuring accuracy and adherence to established guidelines.
  • Handle client inquiries and resolve issues promptly and professionally, ensuring high levels of client satisfaction
  • Utilize software and systems, such as tax preparation software Drake Tax
  • Maintain strict confidentiality of client information and comply with data protection regulations.
    Recognized for strong organizational skills, attention to detail, and multitasking in a fast-paced environment.

Education

Bachelor of Science - Public Health

Towson University
Baltimore, MD
12.2022

Skills

  • Leadership skills
  • Staff training
  • Staff management
  • Exceptional Telephone Etiquette
  • Certifications: CPR/ First Aid by American Heart Association
  • Bilingual: Fluent in Amharic
  • Computer and technology skills; Can work with Word, Excel, Canva, Adobe Sparks, Yardi, Sales force, and Drake tax software

Timeline

Health Promotion Specialist - Internship

Maryland Department Of Health
09.2022 - 05.2023

Leasing Associate

HireOne
05.2022 - Current

Administrative Assistant​

Birhanie Abebe Taxing And Accounting Office
01.2017 - 04.2022

Bachelor of Science - Public Health

Towson University

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Bezawit MetikeHealth Promotion Specialists