Bezawit Tesemma
Seattle,WA
Summary
Operations and legal support professional with a proven track record in administrative coordination, workforce logistics, and client service. Currently working at Securitas as an Admin Scheduler, managing large-scale staffing across Amazon facilities while upholding the company’s core values—especially Integrity, which guides every interaction, schedule adjustment, and personnel update. Skilled in high-pressure environments, cross-department collaboration, and detailed compliance tracking, with prior paralegal experience supporting complex immigration cases and legal filings.
Overview
8
8
years of professional experience
Work History
Admin Scheduler
Securitas
Seattle, WA
03.2025 - Current
- Lead daily workforce planning and real-time scheduling logistics for over 2,000 security professionals across Amazon facilities in the Pacific Northwest.
- Serve as the operational liaison between field supervisors, site leads, branch managers, and client contacts, ensuring alignment with contract requirements and service level agreements.
- Review and reconcile weekly timekeeping data and payroll reports, identify discrepancies, and coordinate directly with billing and accounts receivable teams.
- Support hiring operations by prescreening candidates, maintaining qualification logs, and advising management on promotion readiness, vacancies, and certifications.
- Track time-off requests (TORs), monitor FMLA approvals, and ensure real-time schedule updates reflect approved leaves in alignment with HR and compliance directives; support offboarding by updating scheduling systems for terminated employees, reassigning posts, and ensuring clear communication regarding employment status.
Paralegal – Immigration Law
Prima Law Group
Bellevue, WA
01.2023 - 01.2024
- Provided comprehensive legal support to attorneys handling complex immigration matters, including family-based petitions, adjustment of status, asylum applications, and deportation defense.
- Drafted high-stakes legal pleadings, motions to reopen, responses to Requests for Evidence (RFEs), and appellate briefs submitted to USCIS, EOIR, and the Board of Immigration Appeals.
- Independently managed preparation of over 150 complete case filings, including Forms I-130, I-485, I-765, I-864, and N-400, ensuring 100% on-time submission and zero rejections.
- Conducted in-depth legal research using Westlaw, authored citation-based legal memoranda, and prepared evidentiary summaries supporting attorney oral arguments.
- Oversaw full lifecycle of case management: client intake, deadline tracking, interpreter coordination, digital file organization, and post-filing follow-ups.
- Designed and implemented internal process improvements that reduced document errors and improved attorney review workflows by 30%.
Client Services Coordinator
Yohana
Seattle, WA
02.2022 - 09.2023
- Delivered white-glove administrative and member service support for a personalized wellness and life management platform.
- Managed scheduling logistics, created tailored service calendars, and tracked membership milestones for high-touch clients.
- Communicated with clients via phone, email, and digital tools, ensuring responsiveness to requests, conflict resolution, and follow-up.
- Protected sensitive personal information in alignment with data privacy standards and company confidentiality protocols.
- Partnered with service leads to refine SOPs and improve booking efficiency, contributing to a 25% reduction in delayed or missed appointments.
Property Administrator – Medical Dental Building
Medical Dental Building
Seattle, WA
03.2019 - 05.2020
- Managed work order requests, coordinated with vendors for janitorial, signage, and security services, ensuring efficient building operations.
- Assisted with tenant rent collection and maintained accurate accounts receivable/payable records.
- Updated tenant and vendor insurance documentation and kept directory listings current.
- Processed rent payments using Yardi and generated monthly delinquency reports.
- Maintained and managed the building’s master calendar, ensuring smooth coordination of all scheduled activities.
Concierge Services Supervisor
Harbor Steps
Seattle, WA
01.2018 - 03.2019
- Directed guest and resident services for a 700-unit luxury high-rise, providing 24/7 coverage and personalized concierge assistance.
- Managed vendor schedules, coordinated resident deliveries, and facilitated third-party service appointments for home management, pet care, and transportation.
- Supervised concierge team members, led staff meetings, and ensured consistent delivery of five-star service standards.
- Resolved resident complaints promptly and tactfully, collaborating with building management on service escalation protocols and tracking resident satisfaction metrics.
Education
Associate of Applied Science - Paralegal Studies
Edmonds College
Lynnwood, WASkills
- Workforce Scheduling & Operations
- Timekeeping & Payroll Reconciliation
- Legal Document Preparation
- Property Management & Tenant Support
- HR & Compliance Coordination
- Cross-Department Communication
- Confidential Information Handling
- Process Improvement
- Client & Member Services
- Integrity-Driven Decision Making
Timeline
Admin Scheduler
Securitas
03.2025 - Current
Paralegal – Immigration Law
Prima Law Group
01.2023 - 01.2024
Client Services Coordinator
Yohana
02.2022 - 09.2023
Property Administrator – Medical Dental Building
Medical Dental Building
03.2019 - 05.2020
Concierge Services Supervisor
Harbor Steps
01.2018 - 03.2019
Associate of Applied Science - Paralegal Studies
Edmonds College
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