Emily Hackworth
Honolulu,HI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Dance Studio Director/Owner
X Static Dance Studio LLC
1 2011 - Current
- Maintained functionality of studio space for daily use
- Assisted with studio branding and marketing activities
- Oversaw studio budget, accounting operations and invoicing
- Maintained studio calendar and managed requests for booking sessions and equipment
- Choreographer
- Dance Instructor
- Set Dance Curriculum
- Maintained studio equipment, established schedule for regular maintenance and oversaw upgrades of studio equipment
- Implemented business strategies, increasing revenue and effectively targeting new markets
- Trained and guided team members to maintain high productivity and performance metrics.
Business Office Assistant
Hawaii Pacific Health
09.2016 - 11.2018
- Provided clerical support to company employees by copying, faxing, and filing documents
- Introduced organization systems to keep filed customer documents confidential and increase operational efficiency
- Responded to inquiries from callers seeking information
- Assist Radiologist and technicians in medical documentation
- Check in patients
- Verified Insurance
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Received and routed laboratory results to correct clinical staff members.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Maintained up-to-date information in electronic medical records software.
- Used EPIC System
Patient Audit Clerk
Hawaii Pacific Health
08.2016 - 06.2017
- Received daily reports and supporting documentation for routine audits and promptly reported any discrepancies for further review
- Responded to routine requests for information from other departments, managers, and customers
- Processed Claims to Billers
- Mail room distribution
- Research refunds
- Credit card process payments
- Assist Hospital Billing payment posting
- Accounted for daily payments by fully reconciling cash, credit and debit transactions.
- Collaborated with managers to obtain missing information.
- Entered figures using 10-key calculator to compute data quickly.
- Epic System training
Financial Services Cashier
Hawaii Pacific Health
04.2015 - 08.2016
- Answered questions about store policies and addressed customer concerns
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Processed Hospital and Physicians Billing
- Petty Cash handling
- Assisted Patients with medical billing questions
- Balanced deposits and credit card payments each day.
- Assisted patients in filling out check-in and payment paperwork.
- Verified insurance eligibility and coverage for patients.
- Investigated insurance claims denials and appeals.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Collected payments and applied to patient accounts.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
Office Administrator
Arthur Murray Dance Center Honolulu
10.2012 - 10.2015
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions
- Tracked office supplies and restocked low items to keep team members on-task and productive
- Interacted with customers by phone, email, or in- person to provide information
- Assisted Private Dance Lessons
Education
Bachelor of Science - Health Care Administration
University of Phoenix
Tempe, AZ 01.2019 - 11 2021
MBA - Business Administration and Management
University of Phoenix
Tempe, AZ 08.2022 - 8 2023
Skills
Registration management
Additional Information
Professional References
Stella Amion
Hawaii Pacific Health: Financial Services
(808)861-6476
Annette Lum Kim
Hawaii Pacific Health: Lead IT Help Desk
(808)224-9670
Personal References:
Sara Yogi
Cole Academy : Assistant Manager
(808) 232-6682
Tamie Kerns, M.D
Kasier : Physician Oncology
(808) 352-2802
Timeline
MBA - Business Administration and Management
University of Phoenix
08.2022 - 8 2023
Bachelor of Science - Health Care Administration
University of Phoenix
01.2019 - 11 2021
Business Office Assistant
Hawaii Pacific Health
09.2016 - 11.2018
Patient Audit Clerk
Hawaii Pacific Health
08.2016 - 06.2017
Financial Services Cashier
Hawaii Pacific Health
04.2015 - 08.2016
Office Administrator
Arthur Murray Dance Center Honolulu
10.2012 - 10.2015
Dance Studio Director/Owner
X Static Dance Studio LLC
1 2011 - Current
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