Georgina Sweigard
Customer Service Expert
Greeley,CO
Summary
Dynamic professional with extensive experience as a Department Head, excelling in operational planning and team leadership. Proven track record in enhancing customer loyalty through effective problem-solving and innovative merchandise management. Adept at fostering a positive work environment while ensuring regulatory compliance and maintaining organized inventory.
Overview
11
11
years of professional experience
Work History
Department Head
Hobby Lobby
10.2024 - Current
- Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
- Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
Credit Manager
RAC
04.2023 - 01.2024
- Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
- Work cross-functionally with sales, management, and other departments to maintain effective operations.
- Improved credit risk management by implementing effective underwriting policies and procedures.
- Evaluated complex customer profiles using financial statements, credit reports, and industry data to make informed lending decisions.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Ensured timely resolution of disputed accounts, working closely with internal and external stakeholders to maintain positive customer relationships.
- Developed strong relationships with clients through professional communication and timely resolution of credit issues.
Insurance Specialist
TTEC
07.2014 - 09.2022
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Maintained a high level of industry expertise through continuous professional development courses and certifications in the field of insurance specialty.
- Ensured regulatory compliance through diligent monitoring of company practices and adherence to guidelines.
- Simplified complex insurance concepts for clients, facilitating informed decision-making regarding policy options.
- Maintained confidentiality of patient finances, records, and health statuses.
- Strengthened client relationships through consistent follow-ups, ensuring timely renewals and retention.
Education
Certificate - Property And Casualty Insurance
Kaplan University
Davenport, IA03-2020
High School Diploma -
Trinidad State Jr College
Trinidad, CO03-1994
Skills
- Operational planning
- Assignment delegation
- Human resources
- Employee hiring
- Merchandise ordering
- Innovation management
- Team leadership
- Sales expertise
- Safety and security
- Coaching and mentoring
- Retail management
- Customer service
- Order management
- Problem-solving
- Time management
- Adaptability and flexibility
- Customer engagement
- Product restocking
- Training and development
- Order processing
- Regulatory compliance
- Loss prevention
- Department leadership
- Supply and inventory management
- Department inspection
- Retail
- Professional and courteous
- Good judgment
- Computer skills
Accomplishments
- Achieved positive results through effectively helping with customer needs.
- Achieved credit resolution by completing customer files with accuracy and efficiency.
- Mentored new customer service representatives in telephone etiquette and problem solving skills, improving their overall confidence and enabling them to begin taking calls within days of hire.
- Developed exemplary research skills which helped alleviate customer issues quickly and effectively, saving relationships
Timeline
Department Head
Hobby Lobby
10.2024 - Current
Credit Manager
RAC
04.2023 - 01.2024
Insurance Specialist
TTEC
07.2014 - 09.2022
Certificate - Property And Casualty Insurance
Kaplan University
High School Diploma -
Trinidad State Jr College
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