Kia Craft
Greater Houston,TX
Summary
Management/Analytical position within a diverse organization allowing for continued development of the following skill sets: Technical Skills, Personnel Management, Training and Development, Decision Making Capabilities, Problem Solving and Multi-Tasking.
Overview
18
18
years of professional experience
Work History
Senior Billing Analyst
Norton Rose Fulbright
06.2020 - Current
- Prepare and Bill commercial client invoices and manage electronic request, Weekly WIP Reports.
- Monthly, bi-monthly billing cycle.
- Point of Contact for 20-30 Attorneys.
- Oversee electronic billing reminders and automated billing software systems.
- Researched E-billing issues and rejections, review, submit and setup rates per client agreements.
- Manage accounts receivable, collections & setting up payment plans for clients with delinquent accounts.
- Manage billing preferences and E-billing Hub systems for different clientele, SAP, SAP Ariba, SalesForce, Orcale, Legal Tracker, Zuora, SimpleLegal,Coupa,3E, Elite, Aderant, CounselLink, Deltek Costpoint, TyMetrix, Serengeti, Netsuite, New client and vendor set-up Matter ID, W-9 request.
- Address client billing inquiries and questions and escalate as needed.
- Analyze realization rates & assist with improvement of customer service and billing success, implementing measures to improve realization rates and accounts payable turnover.
- Prepare reports for management summarizing weekly/monthly collection results for month end close.
- Analyze profitability by customer type and class and prepare reports to assist Managing Attorney and Office Manager with making decisions about how to deploy resources to drive business growth.
- Work with practice teams to create budgets & projections for different practice groups.
- Assist Managing Attorney & Office Manager with weekly/monthly collection budgets and liaison with different stakeholders to meet firm collection budgets and growth targets.
- Improve and update the billing process to showcase the newest tools and strategies - modernizing and enhancing overall billing procedures against industry benchmarks as the firm grows.
- Audit client agreement, Government contracting for yearly rate increases submitted to clients, Government contracting billing FFP,T&M cost reimbursable.
- Project management on Various projects, process improvements.
Lead Billing Analyst
Dover Corporation
11.2017 - 06.2020
- Dover Energy Houston Billing Analyst II - Commercial and Industrial
- Bill and invoiced commercial accounts in SAP billing software system and customer AP portal system, SAP Ariba, Sales Force, Zuora, Oracle, NetSuite, Open air, Open Invoice, Coupa, OuickBooks.
- Audit and review customer Sales order, PO'S to ensure orders are processed and shipped in a timely manner.
- Prepared reports using excel for month end closing budget cost, Journal entries.
- Point of contact for 9 service Locations, Clients, Sales team, Vendors, Project managers.
- Emailed and mailed customer invoices per special instructions.
- Researched payment and billing issues to assist collection team, DSO, aging reports.
- Complex billing, Pre-paid billing and reconciliations, Government Contacts, Contractor project hourly billing.
- Coordinate with sales, buyers for order details and price discrepancies, re-billed.
- Vendor set-up, collections, credit memos, ad-Hoc Request.
Billing Analyst
NRG Energy
09.2006 - 04.2017
- Understands contracts, Government contracts, rate agreements; research account histories to assist in collection activities; verifies customer invoicing is accurate and complete.
- Perform billing tasks in accordance with ERP and company policies and standards.
- Billing tasks may include but are not limited to processing. billing exceptions process and account maintenance.
- Coordinate with other Billing Staff in the monthly planning, Complex Billing, Billing and monitoring of ongoing status and completion of all invoicing in SAP, SD billing, SAP IS-U meter reads, consumption, move in/move outs, collections, CABS, Rate agreements, device management.
- Perform daily reporting in excel to document companies' accuracy and timeliness.
- Commercial Summary billing and invoicing for over 2,000 accounts, reconciliations, Taxes.
- Researching, completing, processing billing IDOC issues and errors, assist collections team, bank reconciliations.
- Coaching mentoring, training new hires on Billing functions and processes.
- Creating and updating Book of Business, implementation of invoice tracker system.
- Managing and submission of Electronic E-billing and rejection issues.
- Project management, process improvement of company audit process.
- Testing of software system working with IT.
- Adhering to SOX controls and strict deadline.
Education
Bachelor of Arts - BA, Business Administration and Management, General -
American Public University
08.2024
Skills
- General Ledgers
- EBILLING HUB
- NetSuite
- Organization Skills
- Accounts Receivable
- Advanced Excel
- Invoice Processing
- Payment Processing
- Oracle Experience
- Billing Systems
- SAP Experience
- Customer Service
- General accounting
- Purchase Orders
- Account Reconciliation
- Year-end reporting
Timeline
Senior Billing Analyst
Norton Rose Fulbright
06.2020 - Current
Lead Billing Analyst
Dover Corporation
11.2017 - 06.2020
Billing Analyst
NRG Energy
09.2006 - 04.2017
Bachelor of Arts - BA, Business Administration and Management, General -
American Public University
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