Devin Bates
Berwick,PA
Summary
Analytical and strategic team member with excellent problem-solving and time management skills. Organized, efficient and always willing to go extra mile to meet expectations. Driven Pharmacy Technician with 3 plus years of experience and success in working within fast-paced retail or private pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy. Knowledgeable and dedicated customer service professional with extensive experience in commerical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Nursing Assistant (Surgical Care Unit)
Geisinger
03.2023 - 10.2023
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
- Enhanced continuity of care by thoroughly documenting shift reports and maintaining clear communication with incoming staff members.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Collaborated with interdisciplinary healthcare teams to develop individualized care plans for optimal patient outcomes.
- Provided effective pre-and post-operative care by preparing patients for surgery, monitoring vital signs, and assisting with pain management techniques.
Inventory Technician
Tech Packaging
12.2022 - 03.2023
- Streamlined warehouse operations for increased efficiency by organizing storage areas and implementing inventory management systems.
- Reduced excess stock levels with regular monitoring, analysis, and adjustments to ordering practices.
- Improved inventory accuracy by conducting thorough audits and maintaining detailed records.
- Resolved discrepancies between physical stock levels and recorded quantities through diligent research and problem-solving skills.
- Implemented a barcode scanning system to expedite the inventory process, reducing errors and increasing productivity.
- Prepared accurate reports detailing current inventory levels, trends, and anomalies for upper management''s review.
- Facilitated effective communication between warehouse staff and sales teams regarding product availability, ensuring seamless order processing experiences for customers.
- Optimized storage space utilization through continuous review of warehouse layout plans, making adjustments when necessary to accommodate new products or changing demand patterns.
- Conducted regular cycle counts to maintain accurate inventory data while minimizing disruption to daily operations.
- Managed returns process efficiently, inspecting returned items for quality control purposes and updating inventory records accordingly.
- Continuously sought opportunities for professional development through ongoing training and education in inventory management techniques and systems, resulting in a consistently high level of performance within the role.
- Supported cost reduction initiatives by identifying slow-moving items and recommending strategies for their efficient disposition or repurposing.
- Contributed to loss prevention efforts by identifying potential sources of shrinkage within the warehouse environment and proposing corrective actions as needed.
- Trained new team members on best practices in inventory management, contributing to overall team performance improvement.
Cashier I/ Pharmacy Technician
Giant Food Stores
10.2018 - 12.2022
- Answer customers' questions, and provide information on procedures or policies
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Compute and record totals of transactions
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Identified and resolved discrepancies and errors in customer accounts.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
Packer
CSS Industries Inc
08.2018 - 12.2022
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Completed daily orders with expert picking and packing of shipments.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Demonstrated flexibility in adapting to various packing procedures for different types of products, meeting specific client requirements.
- Supported warehouse operations by efficiently moving materials to designated areas using pallet jacks or hand trucks.
Lead Pharmacy Technician
Medicine Shoppe
01.2021 - 01.2022
- Support the pharmacist on duty in guaranteeing security and efficiency in running of the pharmacy with regards to provision and sale of drugs
- Ensure accurate record-keeping and input new patients and their medications into the computer system
- Ensure sterilization and cleanliness of work environment according to requirements and standard.
- Supervised pharmacy technicians and coordinated day-to-day assignments.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Developed strong relationships with healthcare providers, facilitating efficient communication regarding prescription clarifications and adjustments.
- Counted, measured and compounded medications following standard procedures.
- Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
- Assisted in conducting periodic audits to ensure adherence to established policies, reporting discrepancies for corrective action.
- Reviewed and verified customer information and insurance provider information.
- Expedited prescription refills requests by promptly contacting prescribers'' offices for authorization.
- Implemented new technologies within the pharmacy workflow, increasing overall efficiency and accuracy in daily tasks.
- Reduced medication errors by implementing a meticulous double-check system for all prescriptions filled.
- Contributed to the development of pharmacy policies and standard operating procedures, aligning practices with organizational goals.
- Improved customer satisfaction, addressing concerns and answering questions about medications and health conditions.
HHA/Caregiver (Geriatric Facility)
Elmcroft | Eclipse Senior Living
01.2019 - 06.2019
- Assist in the supervision and care for all residents (including emergencies and personal care)
- Be available (on call) to all residents on hall
- Assist residents in their adjustment to roommate and community living
- Serve residents meals
- Maintain a clean and safe living environment and upholding safety procedures
- Clean dining halls and rooms (on designated hall)
- Promote positive environment that encourages relationships and builds community
- Plan and execute programs utilizing the wellness wheel
- Respond to lockouts or policy violations (monitor halls and fill out maintenance and custodial duties if necessary)
- Aid in the community's development (create programs and designs to insure healthy and meaningful interactions with residents and their roommates).
Creative Teacher (Art Program)
Club Pure
06.2017 - 05.2018
- Addressed behavioral and learning issues with parents and daycare management
- Organized and engaged in recreational activities such as games and puzzles
- Designed monthly activity schedules
- Consistently enforced disciplinary limits for a structured environment conducive to learning
- Developed age-appropriate activities and programs for school age children
- Led age-appropriate activities incorporating music, movement and stories for groups of twenty five to thirty school age children ages ranging from five to twelve
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Graded and evaluated student assignments, papers, and course work.
- Organized extracurricular activities such as clubs or field trips that enriched students'' learning experiences outside the traditional classroom setting.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
Education
High School Diploma -
Berwick Area High School
Berwick, PA01.2017
Skills
- Pharmacy (3 years)
- Customer Service (4)
- Inventory (2 years)
- Typing
- Cash Handling
- Computer literate
- Database Administration
- Records Management
- CPR Certification
- First aid
- Childcare
- Client Relations
Certification
- Certified Pharmacy Technician (CPhT)
- CPR Certification
- First Aid Certification
Assessments
- Building relationships for childcare providers, Proficient, 11/01/20
- Work motivation, Proficient, 05/01/22
- Sales skills, Proficient, 12/01/22
- Work style: Reliability, Proficient, 05/01/22
- Home health aide skills, Proficient, 06/01/23
- Customer focus & orientation, Proficient, 05/01/22
- Administrative assistant/receptionist, Proficient, 05/01/22
- Inside sales, Proficient, 12/01/22
- Early childhood development, Proficient, 07/01/22
- Case management & social work, Proficient, 01/01/23
Personal Information
- Willing To Relocate: Anywhere
- Title: Cashier I - Giant Food Stores
Hobbies
As well as being a family woman I have a huge love for my community and a strong belief in philanthropy. I am a huge believer in volunteering and due to efforts in my school age years I have the honor of stating that I am now a member of national recognized humans rights group. Whether be at a local soup kitchen, homeless shelter, or women's clinic, I find joy in serving others and building relationships with those in my community through.
Timeline
Nursing Assistant (Surgical Care Unit)
Geisinger
03.2023 - 10.2023
Inventory Technician
Tech Packaging
12.2022 - 03.2023
Lead Pharmacy Technician
Medicine Shoppe
01.2021 - 01.2022
HHA/Caregiver (Geriatric Facility)
Elmcroft | Eclipse Senior Living
01.2019 - 06.2019
Cashier I/ Pharmacy Technician
Giant Food Stores
10.2018 - 12.2022
Packer
CSS Industries Inc
08.2018 - 12.2022
Creative Teacher (Art Program)
Club Pure
06.2017 - 05.2018
High School Diploma -
Berwick Area High School