Shawndra Jones
Human Resources Generalist
Los Angeles,CA
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 10 years of extensive leadership experience in multiple industries. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
12
12
years of professional experience
Work History
Team Leader Manager
PayPal
Chandler, AZ
07.2019 - Current
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Increased productivity by [Number]% and revenue streams by [Number]% through effective change management practices.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Facilitated [Timeframe] meetings to communicate team performance goals and results.
Human Resources Generalist
1st Priority One Real Estate
Encino, CA
08.2015 - 05.2019
- Implemented and supervised orientation procedures for new hires.
- Provided guidance to managers and employees on talent management, payroll, FMLA, and benefits.
- Facilitated criminal background check process for new hires.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
- Developed and enforced company policy and procedures relating to human resources activity.
Human Resources Generalist
BURLINGTON COAT FACTORY, INC
Lancaster, CA
02.2012 - 07.2015
- Implemented and supervised orientation procedures for new hires.
- Provided guidance to managers and employees on talent management, payroll, FMLA, and benefits.
- Facilitated criminal background check process for new hires.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
- Developed and enforced company policy and procedures relating to human resources activity.
Assistant Manager/HR Coordinator
DD's Fine Foods
Palmdale , CA
11.2009 - 10.2011
- Maintained human resources information system and kept employee files up to date and accurate.
- Reviewed human resources paperwork for accuracy and completeness.
- Supported human resources staff with new hire orientations and monthly departmental meetings.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
- Addressed and resolved general payroll-related inquires.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
01.2018
Associate of Science - Business Administration
University of Antelope Valley
Lancaster, CA06.2012
Skills
- Records Organization and Management
- Crisis Management
- Contract and Vendor Management
- Critical Thinking
- Marketing Analytics
- Customer Trend Analysis
- Financial Statement Review
- Problem Anticipation and Resolution
- Corporate Recruiting
- Multiple Priorities Management
- Verbal and Written Communication
- Cultural Sensitivity
Timeline
Team Leader Manager
PayPal
07.2019 - Current
Human Resources Generalist
1st Priority One Real Estate
08.2015 - 05.2019
Human Resources Generalist
BURLINGTON COAT FACTORY, INC
02.2012 - 07.2015
Assistant Manager/HR Coordinator
DD's Fine Foods
11.2009 - 10.2011
Bachelor of Science - Business Administration And Management
University of Phoenix
Associate of Science - Business Administration
University of Antelope Valley
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