Samuel McGinnis
Spokane,WA
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
11
11
years of professional experience
Work History
General Manager
Trego-Dugan Aviation Cargo
10.2021 - Current
- Streamlined operational processes by implementing best practices.
- Reviewed financial reports to identify trends for strategic adjustments.
- Fostered a culture of accountability for improved team cohesion and morale.
- Coordinated cross-functional teams to enhance workflow efficiency.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Oversaw successful launch of new initiatives coordinating between warehouse, ramp and admin to ensure unified approach and timely performance.
- Scheduled employees for shifts, taking into account operation times and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions.
- Traveled to help other stations with training and implementation of streamlined processes.
- Obtained and maintained credentials for Prime Air Cargo and its affiliate carriers.
Operations Supervisor
Trego-Dugan Aviation
01.2017 - 08.2021
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Managed customer service and baggage service for American Airlines, Frontier Airlines, and Allegiant Airlines.
- Oversaw hiring, training and staffing for all three airlines customer service and ramp operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Ensured compliance with industry regulations and standards, maintaining company's reputation and avoiding penalties.
- Completed bi-weekly payroll for 20-30 employees.
Dietary Aide
Royal Park Health and Rehabilitation
09.2014 - 03.2017
- Utilized dietary management software to track patient meal plans and dietary restrictions.
- Collaborated with dietitians and healthcare staff to develop and adjust patient meal plans.
- Provided compassionate and respectful service to patients, addressing dietary concerns and preferences.
- Prepared meals using specialized nutrition guidelines and recipes for specific dietary needs.
- Kept all kitchen areas clean, tidy and free of hazards.
- Followed food safety protocols and guidelines to prevent contamination and foodborne illnesses.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Conducted inventory checks and placed orders for kitchen supplies, ensuring uninterrupted operations.
- Streamlined meal preparation processes, cutting down on waste while ensuring quality.
- Utilized POS system to receive and process food and beverage orders.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Observed diners to respond to additional requests and determine when meal completed.
Ramp Agent
Federal Express
01.2016 - 08.2016
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 4 daily flights.
Seasonal Cashier
Walmart
10.2013 - 12.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
Education
GED -
Shadle Park High School
Spokane WA03-2013
Timeline
General Manager
Trego-Dugan Aviation Cargo
10.2021 - Current
Operations Supervisor
Trego-Dugan Aviation
01.2017 - 08.2021
Ramp Agent
Federal Express
01.2016 - 08.2016
Dietary Aide
Royal Park Health and Rehabilitation
09.2014 - 03.2017
Seasonal Cashier
Walmart
10.2013 - 12.2013
GED -
Shadle Park High School
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