Summary
Overview
Work History
Skills
Personal Information
Timeline
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Kandice Whitney

Las Vegas,Nevada

Summary

Highly motivated and results-driven Assistant General Manager with proven experience in overseeing daily operations and driving business growth in the hospitality industry. Skilled in managing staff, implementing strategic initiatives, and ensuring exceptional guest satisfaction. Collaborative leader with a strong focus on achieving targets, optimizing resources, and delivering excellent service. Seeking to leverage my expertise to contribute to the success of a dynamic organization. With ability to adapt to different needs and work to resolve customer and vendor needs.

Overview

13
13
years of professional experience

Work History

Guest Service Attendant

Casa Bonita
05.2023 - Current
  • Provide exceptional customer service by greeting and assisting guests upon arrival and departure
  • Work collaboratively with servers and kitchen staff to coordinate guest seating and maintain smooth flow of service
  • Maintained accurate records of daily transactions including cash handling activities
  • Utilized POS systems to process payments quickly and accurately at checkout
  • Implemented cost-saving initiatives throughout the restaurant operations.

Assistant General Manager

Five Guys
07.2022 - 05.2023
  • Implemented cost-saving initiatives throughout the restaurant operations
  • Supported General Manager in overseeing daily operations, ensuring seamless coordination between departments
  • Analyzed financial reports and identified areas for improvement to increase profitability and efficiency
  • Conducted regular audits and evaluations to ensure compliance with company standards
  • Maintained a high level of customer satisfaction through excellent service delivery and efficient problem-solving
  • Reviewed invoices to address vendor inquiries and discrepancies in a timely and professional manner
  • Kept records of invoices and support documents.

Shift Lead / Assistant General Manager

Taco Bell
10.2015 - 07.2022
  • Supported General Manager in overseeing daily operations, ensuring seamless coordination between departments
  • Analyzed financial reports and identified areas for improvement to increase profitability and efficiency
  • Conducted regular audits and evaluations to ensure compliance with company standards
  • Maintained a high level of customer satisfaction through excellent service delivery and efficient problem-solving
  • Reviewed invoices to address vendor inquiries and discrepancies in a timely and professional manner
  • Kept records of invoices and support documents.

Front Desk

U Lucky Dog Day Care
06.2014 - 10.2015
  • Developed strong relationships with clients and their pets, ensuring their satisfaction with our services
  • Provided excellent care and attention to dogs at a local animal shelter, ensuring their daily needs were met
  • Supervised and trained team of employees on company procedures and customer service best practices to drive performance and meet sales goals
  • Responsible for opening and closing duties, including cash handling, inventory management, and ensuring store cleanliness and organization
  • Collaborated with General Manager to develop and implement strategies to improve operational efficiency and customer satisfaction
  • Assisted in developing and implementing strategic plans to drive sales and increase profitability
  • Resolved customer complaints and issues in a timely and professional manner to ensure high levels of satisfaction
  • Developed and implemented efficient invoice tracking systems to monitor payment statuses and identify any discrepancies
  • Collaborated with cross-functional teams to improve processes and streamline operations for increased efficiency and cost savings.

Room Attendant

Adam's Mark Hotel
07.2011 - 02.2013
  • Perform thorough cleaning tasks in guest rooms, including dusting, vacuuming, making beds, and sanitizing all surfaces
  • Inspect and report any maintenance issues or safety hazards in guest rooms to ensure a comfortable stay for guests
  • Provide excellent customer service by responding promptly to guest requests and maintaining a friendly and professional demeanor
  • Collaborated with housekeeping staff to prioritize room cleaning tasks, restock supplies, and ensure timely turnover of rooms for new arrivals
  • Greeted and assisted guests in a professional and friendly manner, providing information about services and amenities
  • Resolved guest complaints and concerns promptly, maintaining a high level of customer satisfaction
  • Maintained a clean and organized front desk area, including managing guest inquiries, reservations, and room assignments.

Skills

  • Problem-Solving
  • Flexibility
  • Troubleshooting
  • Teamwork
  • Leadership

Personal Information

Title: Assistant General Manager

Timeline

Guest Service Attendant

Casa Bonita
05.2023 - Current

Assistant General Manager

Five Guys
07.2022 - 05.2023

Shift Lead / Assistant General Manager

Taco Bell
10.2015 - 07.2022

Front Desk

U Lucky Dog Day Care
06.2014 - 10.2015

Room Attendant

Adam's Mark Hotel
07.2011 - 02.2013

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Kandice Whitney