Kiesha Galloway
Revere,MA
Summary
Service-focused Stylist dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and driven to work quickly and effectively on projects in all types of environments. To seek and maintain a part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Senior Stylist
Patrice Vince Salon
Boston, MA
05.2009 - Current
- Played key role in stylist team recruitment, hiring and training activities to improve overall team effectiveness.
- Designed stylist sales initiatives to enhance sales performance, recognize team member achievements and increase revenues.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Hosted stylist training sessions to advance product knowledge and boost sales and conversion skills.
- Attended social and networking events to engage in prospecting activities and grow personal book of business.
- Educated customers on products to maximize benefits.
Assistant/Stylist
Salon Mario Russo
Boston, MA
05.2003 - 04.2009
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Completed wet styling, thermal styling, permanent waving and hair relaxing services.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Recorded notes for future reference about customer preferences and services delivered.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Resolved guest complaints about service or style.
Education
No Degree - Sociology
Suffolk University
Boston, MACertification - Cosmetology Education
Blaine Beauty School
Boston, MA2000
Skills
- Outstanding client retention
- Marketing familiarity
- Relationship building and management
- Networking expertise
- Highly motivated self-starter
- Advanced communication skills
- Detail-orientated
- Problem-solving skills
- Exceptional customer service
- Multi-tasking strength
- Excellent people skills
- Relationship building
- Adapt to diverse groups
Timeline
Senior Stylist
Patrice Vince Salon
05.2009 - Current
Assistant/Stylist
Salon Mario Russo
05.2003 - 04.2009
No Degree - Sociology
Suffolk University
Certification - Cosmetology Education
Blaine Beauty School
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