Romi Avin

- Ensured that service delivery and operations aligned with contractual commitments and client needs, fostering a safe, supportive environment. This involved implementing and enforcing standard operating procedures, providing necessary support and supervision to staff. I also provided round-the-clock on-call coverage to promptly address client needs.
- Collaborate with the Director of Social Services, I developed, evaluated, and enforced client policies and procedures. Additionally, I maintained a stable Social Services unit, overseeing program planning, organization, staffing, and regulatory compliance. Supervising key personnel like psychiatrists and wellness coordinators was also part of my responsibilities.
- Conduct final interviews for prospective residents and managing recruitment, hiring, orientation, supervision, and evaluation of staff were crucial aspects of my role. I also monitored program finances, developed annual budgets, and prepared required reports for Urban Pathways and funding agencies.
- Active participation in Program Directors’ meetings and contributing to proposal and contract development were part of my routine. I designed and managed record-keeping systems, initiated and oversaw contracts with consultants or vendors, and ensured product quality.
- Maintaining facility standards to comply with health, safety, and fire codes, managing critical incident reporting and resolution procedures, and cultivating inter-agency and community relations were all within my purview.

- Scheduled and supervise staff meetings, mentored team members for professional development, and collaborated closely with executive leadership to drive strategic plans for long-term growth. Monitoring program performance, identifying areas for improvement, and implementing program goals aligned with the organization's mission were key components of my role.

- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.

- Supported Program Director in program administration and daily operations.
- Conducted Wellness Self-Management (WSM) Groups and supervised intake and case management tasks.
- Managed client assessments, care plans, and interdepartmental communication.
- Built community connections, coordinated client care, and liaised with medical and psychiatric providers.
- Handled HRA applications and reports, developed program content, and organized activities.
- Ensured compliance with policies, regulations, and contract goals.
- Analyzed program and client data, set performance goals, and tracked housing placements.
- Implemented quality assurance measures, provided staff supervision, and approved timesheets.
- Managed incident reporting and assumed Program Director responsibilities when necessary.
- Promoted teamwork, facilitated open communication, and conducted social service assessments for consumers.

- Facilitated open communication between staff members, promoting teamwork and collaborative problem-solving approaches to challenges faced by clients.

- Established preliminary and comprehensive assessment for social service needs of consumers.

- Collaborated with department managers to correct and improve services.

- Ensured compliance with regulatory requirements by diligently monitoring policies and procedures within the department.

- Increased client satisfaction by actively addressing concerns and providing timely resolutions.

- Maintained a high level of professionalism and ethical conduct within the department, upholding the highest standards for social service work.

- Implemented data-driven decision-making processes, resulting in more targeted and effective interventions for clients.

- Provided crisis intervention support when needed; demonstrating empathy, compassion and resourcefulness to serve clients in times of distress.

- Built strong partnerships with local organizations, fostering collaboration for the benefit of the community.

- Promoted a culture of continuous improvement among staff members, inspiring them to consistently raise the bar in their work.

- Evaluated program effectiveness using performance metrics, identifying areas for improvement and implementing necessary changes.

- Developed and implemented training programs for staff.

- Managed volunteer programs focused on providing community services to underserved populations.

- Advocated for social and community service programs to increase awareness and funding.

- Provided visit supervision in-home, in-office, or in-community upon request.
- Created monthly spreadsheets and invoices for billing using Microsoft Excel.
- Offered services for individuals facing various challenges such as mental illness, substance abuse, and homelessness.
- Conducted in-home, in-office, or in-community parent education/coaching.
- Utilize Care Coordination to connect clients with community resources and conducting evaluations and assessments.
- Performed pre-visit and post-visit meetings, therapeutic supervision, and parent/psycho-education during visits.
- Wrote detailed reports documenting each supervised session, parent education, or coaching session.
- Conducted assessments and evaluations, including strengths, challenges, and recommendations upon request.
- Strengthened families through home visits, addressing concerns, and connecting them with appropriate community resources.
- Maintained accurate documentation of client interactions, assessment results, and service referrals.
- Established partnerships with community organizations to enhance resources available for clients.
- Educated clients on parenting roles, focusing on skill development and nurturing parenting.
- Participated in ongoing professional development opportunities to stay current on best practices and emerging trends.
- Conducted workshops on topics such as nutrition, child development, and stress management.
- Demonstrated strong knowledge of child development principles and suggesting alternative parenting methods.
- Enhanced parent-child relationships by providing individualized support and resources.
- Engaged families in activities aimed at improving bonds and interactions.
- Provided crisis intervention support for families facing challenges such as domestic violence or substance abuse.
- Utilized evidence-based programs to inform parents and assist in goal-setting.
- Conducted home visits to assess family environments and provide resources for behavioral or environmental setbacks.

- Provide Parent Education, Parent Skills Coaching (during visit supervision), and Parenting Assessment services to private and Department for Children & Families (DCF) clients

- Demonstrated strong knowledge of child development principles and suggested alternative parenting methods to suit individual family needs.

- Case management

- In-home, in-office or in-community parent skills coaching and assessment (during supervised visits)

- Detailed parenting progress reports documenting each education or coaching session

- Detailed assessments and evaluations including strengths, challenges, recommendations

- Conduct pre-visit and post-visit meetings, therapeutic supervision, intervening and parent/psycho-educate during visits.

- Maintained accurate documentation of client interactions, assessment results, and service referrals to ensure continuity of care across providers.

- Strengthened families by conducting home visits, addressing concerns, and connecting them with appropriate community resources.

- Educated clients on parents roles with focus on skill development and guiding children through nurturing parenting.

- Enhanced parent-child relationships by providing individualized support and resources tailored to each family''s needs.

- Utilized knowledge of evidence-based programs to inform parents and assist in goal-setting.

- Conducted home visits to assess family environment and provide resources to combat behavioral or environmental setbacks.

- Assisted families in navigating complex systems related to healthcare access, special education services, financial assistance, and other supports to improve overall wellbeing.

- Provided visit supervision for The Department of Children & Families.
- Implemented parent education curriculum to enhance effective parenting skills.
- Designed and facilitated parent-child interactions through literacy activities.
- Presented parents with relevant information on child development and social skills.
- Coached parents in effective communication and discipline techniques.
- Collaborated with service providers to determine future parent education needs.
- Offered services for individuals with various challenges including mental illness and homelessness.
- Provided in-home, in-office, or in-community parent education/coaching.
- Utilized Care Coordination to connect clients to community resources.
- Supported clients' emotional well-being through empathetic listening and coping strategies.
- Enhanced therapy outcomes with evidence-based practices and personalized treatment plans.
- Assisted with targeted interventions in classroom settings to improve academic performance.
- Led group sessions focusing on stress management and conflict resolution.
- Facilitated transitions from hospitalization or residential treatment back into the community.
- Provided case management services to coordinate care across multiple providers.
- Trained family members on supporting loved ones at home and advocated for clients' needs within the community.
- Utilized creative modalities like art or music therapy to engage clients.
- Delivered individual and group therapy sessions for mental health issues.
- Developed coping strategies for stress and anxiety, and coordinated holistic workshops.
- Collaborated with multidisciplinary teams to develop and deliver treatment plans.
- Conducted follow-up assessments to monitor client progress and adjusted treatment plans accordingly.

- Provided clinical and administrative supervision to a team of 15 direct reports and interns.
- Offered services for individuals facing various challenges, including mental illness, substance abuse, developmental disability, and homelessness.
- Oversaw assignment of Reunification Readiness, Reunification Services, and Therapeutic Family Time referrals.
- Assisted with staff orientation, evaluation, trainings, and support/monitoring of staff development.
- Tracked program expenses, purchases, and reviewed program budget for fiscal planning.
- Conducted and administered 6-month and yearly staff appraisals.
- Utilized Carelogic Enterprise (EHR) for diagnosis coding, billing, data collection, and appointment scheduling.
- Provided direct services to children and families, including assessment, treatment planning, implementation, discharge planning, and case management.
- Developed and maintained collaborative relationships with other community agencies and organizations to provide comprehensive treatment services.
- Collaborated with multidisciplinary teams to coordinate care for clients with complex needs.
- Responded to crisis situations and managed caseloads effectively.
- Ensured compliance with regulatory standards and provided supervision to therapists in training.
- Streamlined documentation processes and optimized scheduling for increased efficiency.
- Recruited, hired, and trained staff, providing ongoing supervision and development.

- Assessed patients, determined needs, and managed care.

- Collaborated with multidisciplinary teams to coordinate care for clients with complex needs, ensuring comprehensive support was provided across all domains of life functioning.

- Managed schedules, organized office functions and oversaw daily operations of department with 120 employees

- Hired, trained and on-boarded over 20 new employees, providing initial support that expedited staff assimilation

- Prepared daily, weekly and monthly reports

- Answered multi phone lines phone and ordered office supplies to ensure adequate stock

- Supervised and scheduled staff to ensure the productiveness of the department

- Conducted and administered staff performance evaluations

- Monitored and facilitated staff training on an as needed basis

- Provided staff with department performance expectations

- Interfaced with Human Resources representatives and supervisory personnel to efficiently hire and train staff

- Conducted interviews for potential new hires

- Developed department procedures to assure the departments effectiveness.

- Improved employee satisfaction by addressing scheduling conflicts promptly and fairly.

- Coordinated cross-training initiatives to increase team flexibility and overall scheduling effectiveness.

- Collaborated with management to develop strategic staffing plans that aligned with company goals and objectives.

- Completed logs and reports detailing production data such as volume, materials used, and quality assurance results, helping management make accurate operational decisions.

- Reviewed, and evaluated the work of staff assigned to a facility care unit

- Supervised program staff; scheduling, calendaring and event planning; preparing reports; administering records management systems; and developing Excel spreadsheets and PowerPoint presentations

- Assisted in hiring, training and formal evaluation of staff

- Consulted with individual staff to review assignments, work progress, case management, and problem resolution; made recommendations regarding methods of treatment and provision of services to meet client needs

- Answered multi phone lines and ordered office supplies to ensure adequate stock

- Conducted and administered staff performance evaluations

- Participated in developing procedure manuals and instructional materials and assisted in developing and implementing program goals

- Assisted management in evaluating program needs for effective program delivery

- Attended monthly service provider meetings.

- Trained new employees and delegated daily tasks and responsibilities.

- Completed store opening and closing procedures and balanced tills.