Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elena Liles

Bend,OR

Summary

Dental receptionist with a passion for delivering exceptional patient experiences. Experienced in managing front desk operations, scheduling appointments, and handling patient inquiries. Strong communication, organizational, and customer service skills, with a focus on creating a welcoming and efficient office environment.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Dental Receptionist

Maple Grove Dental
Madison, WI
02.2024 - 07.2024
  • Answered incoming calls, scheduled appointments, and confirmed patient visits.
  • Provided support with front office duties such as photocopying documents or scanning files.
  • Managed front desk operations including scheduling appointments, collecting payments.
  • Coordinated with other healthcare professionals to ensure efficient office operations.
  • Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
  • Greeted patients, provided them with necessary paperwork, and verified insurance information.
  • Responded to inquiries from patients regarding their accounts or dental services offered.

Sterilization Technician

Advantage Dental
Roseburg, OR
01.2012 - 01.2014
  • Monitored temperature readings throughout a cycle to ensure optimal results are achieved.
  • Kept work area clean at all times following established safety protocols.
  • Ensured that all instruments were properly labeled before loading them into the autoclave chamber.
  • Cleaned, disinfected, and sterilized all medical instruments using autoclaves.

Professional Mentor

Friends Of The Children
Bend, OR
01.2020 - 03.2023
  • Assisted youth with daily activities, including homework assignments,
    sports and fitness, art and literacy.
  • Provided guidance and recommended coping mechanisms for youth
    dealing with difficult issues.
  • Maintained strict confidentiality in all situations unless abuse, neglect
    or threats identified.
  • Educated youth about strategies for driving discussions and promoting social changes.
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.
  • Supported individuals with trauma to help develop communication, social and daily living skills.

Youth Specialist

New Leaf Academy
Bend, OR
09.2017 - 01.2020
  • Enforce rules and regulations to ensure the smooth and orderly operation of New Leaf Academy program.
  • Administer, coordinate, or recommend disciplinary and corrective actions.
  • Create a working relationship with each student that will enable the student to navigate the challenges of adolescence successfully.
  • Teach and support girls in developing the skills to make and keep friends, and to become contributing members of a community.
  • Communicate with other staff to resolve problems with individual students.
  • Reviewed clinical documentation to asses standards and quality of care.

Salon Receptionist

The SALON By InStyle Inside JCPenney
Medford, OR
03.2016 - 12.2016
  • Developed relationships with guests to meet client needs and encourage repeat service.
  • Consistently kept reception area clean and tidy and maintained presence at desk area.
  • Learned details of types of treatments and procedures in order to answer questions from spa guests.
  • Listened closely to customer complaints and responded appropriately to issues.
  • Escorted clients to spa areas, treatment rooms, and offices.
  • Handled payments and processed credit card transactions.
  • Introduced new beauty products to consumers by informing clients about use and benefits.

Gymnastics Coach

Umpqua Valley Gymnastics
Roseburg, OR
01.2015 - 03.2016
  • Coordinated with other instructors and coaches to determine student advancement and progress.
  • Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
  • Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
  • Developed lesson plans and routines for individual students to meet personal goals and abilities.
  • Developed and implemented new drills and activities to increase student engagement and growth.
  • Collaborated with coaches, students, and administrators to run high-quality program.

Education

Phlebotomy License - Phlebotomy

Umpqua Community College
Roseburg, OR
12.2009

Skills

● Relationship building and retention
● Skill Building
● Behavior Improvements
● Lesson Planning
● Case Management
● Emotional Support
● Strengths-based solution-focused
● Exceptional Customer Service
● Adapt to diverse groups

  • Dental staff support
  • Office Opening and Closing
  • Issue Resolution
  • Knowledge of dental terminology
  • HIPAA Compliance
  • Dental Terminology

Certification

Crisis intervention (AEGIS) Certificate

Manage Aggressive Behaviors Certificate

QPR Suicide Prevention Certificate

Heat and Illness Prevention

Timeline

Dental Receptionist

Maple Grove Dental
02.2024 - 07.2024

Professional Mentor

Friends Of The Children
01.2020 - 03.2023

Youth Specialist

New Leaf Academy
09.2017 - 01.2020

Salon Receptionist

The SALON By InStyle Inside JCPenney
03.2016 - 12.2016

Gymnastics Coach

Umpqua Valley Gymnastics
01.2015 - 03.2016

Sterilization Technician

Advantage Dental
01.2012 - 01.2014

Phlebotomy License - Phlebotomy

Umpqua Community College
Elena Liles