Elena Liles
Bend,OR
Summary
Dental receptionist with a passion for delivering exceptional patient experiences. Experienced in managing front desk operations, scheduling appointments, and handling patient inquiries. Strong communication, organizational, and customer service skills, with a focus on creating a welcoming and efficient office environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Dental Receptionist
Maple Grove Dental
Madison, WI
02.2024 - 07.2024
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Provided support with front office duties such as photocopying documents or scanning files.
- Managed front desk operations including scheduling appointments, collecting payments.
- Coordinated with other healthcare professionals to ensure efficient office operations.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Responded to inquiries from patients regarding their accounts or dental services offered.
Sterilization Technician
Advantage Dental
Roseburg, OR
01.2012 - 01.2014
- Monitored temperature readings throughout a cycle to ensure optimal results are achieved.
- Kept work area clean at all times following established safety protocols.
- Ensured that all instruments were properly labeled before loading them into the autoclave chamber.
- Cleaned, disinfected, and sterilized all medical instruments using autoclaves.
Professional Mentor
Friends Of The Children
Bend, OR
01.2020 - 03.2023
- Assisted youth with daily activities, including homework assignments,
sports and fitness, art and literacy.
- Provided guidance and recommended coping mechanisms for youth
dealing with difficult issues.
- Maintained strict confidentiality in all situations unless abuse, neglect
or threats identified.
- Educated youth about strategies for driving discussions and promoting social changes.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Supported individuals with trauma to help develop communication, social and daily living skills.
Youth Specialist
New Leaf Academy
Bend, OR
09.2017 - 01.2020
- Enforce rules and regulations to ensure the smooth and orderly operation of New Leaf Academy program.
- Administer, coordinate, or recommend disciplinary and corrective actions.
- Create a working relationship with each student that will enable the student to navigate the challenges of adolescence successfully.
- Teach and support girls in developing the skills to make and keep friends, and to become contributing members of a community.
- Communicate with other staff to resolve problems with individual students.
- Reviewed clinical documentation to asses standards and quality of care.
Salon Receptionist
The SALON By InStyle Inside JCPenney
Medford, OR
03.2016 - 12.2016
- Developed relationships with guests to meet client needs and encourage repeat service.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Listened closely to customer complaints and responded appropriately to issues.
- Escorted clients to spa areas, treatment rooms, and offices.
- Handled payments and processed credit card transactions.
- Introduced new beauty products to consumers by informing clients about use and benefits.
Gymnastics Coach
Umpqua Valley Gymnastics
Roseburg, OR
01.2015 - 03.2016
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Developed and implemented new drills and activities to increase student engagement and growth.
- Collaborated with coaches, students, and administrators to run high-quality program.
Education
Phlebotomy License - Phlebotomy
Umpqua Community College
Roseburg, OR12.2009
Skills
● Relationship building and retention
● Skill Building
● Behavior Improvements
● Lesson Planning
● Case Management
● Emotional Support
● Strengths-based solution-focused
● Exceptional Customer Service
● Adapt to diverse groups
- Dental staff support
- Office Opening and Closing
- Issue Resolution
- Knowledge of dental terminology
- HIPAA Compliance
- Dental Terminology
Certification
Crisis intervention (AEGIS) Certificate
Manage Aggressive Behaviors Certificate
QPR Suicide Prevention Certificate
Heat and Illness Prevention
Timeline
Dental Receptionist
Maple Grove Dental
02.2024 - 07.2024
Professional Mentor
Friends Of The Children
01.2020 - 03.2023
Youth Specialist
New Leaf Academy
09.2017 - 01.2020
Salon Receptionist
The SALON By InStyle Inside JCPenney
03.2016 - 12.2016
Gymnastics Coach
Umpqua Valley Gymnastics
01.2015 - 03.2016
Sterilization Technician
Advantage Dental
01.2012 - 01.2014
Phlebotomy License - Phlebotomy
Umpqua Community College
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