Summary
Overview
Work History
Education
Skills
Timeline
Generic

Britney Berry

Covina,CA

Summary

Positive Care Specialist with specialties in retention, problem analysis and conflict resolution. Excellent problem solving and active listening talents. Understanding and polite with a strong need to build a personal connection with each customer.

Overview

14
14
years of professional experience

Work History

Provider Care Specialist II

United Healthcare Group
11.2021 - Current
  • Verified health insurance information to check enrollment, eligibility and insurance data integrity
  • Correspond letters, send out claim forms, EOB's, checks to providers, and medical facilities
  • Safeguarded confidentiality of patient information by consistently following patient protection standards
  • Delivered superb customer service to internal departments at United Heathcare facilities to handle provider-related questions
  • Liaised between providers, patients and health plans to resolve issues
  • Responded to problems related to claims, eligibility and utilization of provider services.

NBBC Account Rep

Wells Fargo
  • Responsible for developing and maintaining knowledge of a variety of financial products and services
  • Monitored and maintained assigned accounts and inbound calls
  • Addressed customer inquiries and concerns using extensive product knowledge
  • Cross-trained on different tasks to assist in various sales roles during employee absences or busy periods
  • Handled customer complaints following company procedure
  • Engaged with customers to better understand needs and requirements and find appropriate solutions.

Office Manager

CBJ Trucking
Stone Mountain, GA
12.2011 - 06.2025
  • Responsible for coordinating the various support services and personnel needed to ensure the office runs smoothly
  • Maintain timekeeping information and process / submit payroll
  • Manage electronic filing systems by recording information, updating paperwork, and maintaining confidential documents such as attendance records, correspondence and other materials.

Billing Representative

Mercury Insurance
02.2014 - 10.2015
  • Create, maintain, and enter information into various databases
  • Problem resolution including investigating issues and responding to customer inquiries (i.e Policy status, payments, due dates, lapses) regarding account status, billing procedures and payment schedules
  • Resolved invoicing issues within required time frames and posted on accounts receivable reports
  • Carried out invoicing procedures via mail, electronic delivery and web billing
  • Obtained relevant policies, reviewed wording to validate coverage and escalated issues to facilitate claims process.

Business Service & Sales Specialist II

Bank of America
  • Listen carefully and connect with customers to understand their top financial priorities to uncover products and solutions that will benefit them
  • Accurately and efficiently process transactions such as sales orders and submit for processing
  • Trained new employees regarding sales tactics, product features and customer engagement
  • Handled customer complaints following company procedure
  • Reviewed, verified and identified customer transactions to detect and prevent financial crime activity, mitigating and recovering losses.

Education

Bachelor of Science - Medical Billing

University of Phoenix

Skills

  • Medical terminology knowledge
  • Data entry expertise
  • Time Management
  • Customer Service
  • Critical Thinking
  • Claims Processing
  • Billing specialist
  • Leadership
  • Training & Development

Timeline

Provider Care Specialist II

United Healthcare Group
11.2021 - Current

Billing Representative

Mercury Insurance
02.2014 - 10.2015

Office Manager

CBJ Trucking
12.2011 - 06.2025

NBBC Account Rep

Wells Fargo

Business Service & Sales Specialist II

Bank of America

Bachelor of Science - Medical Billing

University of Phoenix

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Britney Berry