Yesenia Ramirez
Bronx,NY
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Office Manager
Homes for the Homeless-Bronx, NY
04.2022 - Current
- Administrative tasks, managing databases, booking travel and accommodations, ordering supplies, and preparing letters, presentations, and reports
- Human resources, hiring and training new employees, assigning duties, and counseling employees
- Budgeting, creating and managing the office budget, reviewing sales reports and invoices, and ensuring employees follow the budget
- Scheduling, managing calendars, scheduling meetings and appointments, and reserving conference rooms
- Compliance, ensuring the office complies with regulations and standards, such as regularly testing employee equipment
- Communication, answering phones and emails from customers and clients, and directing them to relevant staff
- Supervision, overseeing the work of administrative staff to ensure they are productive and meet deadlines.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Administrative Assistant
Premier metal & marble-Queens, NY
12.2012 - 03.2020
- Answering telephone calls, emails, and letters from existing and new customers
- Maintaining and ordering office supplies and shop materials
- Entered each project in project management software
- Assigned tasks to appropriate staff
- Produced project status reports as requested
- Maintained excellent communication with customers, vendors, and management to ensure all parties were updated on project progress and change orders
- Assisting in drafting contracts and bids in a timely manner
- Processed change orders and entered same into project management software to ensure all changes were up-to-date and approved
- Process company payroll as well as account receivables and account payables
- Process vendors & Material Payments.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Office Manager
Bullfrog Builders
06.2006 - 11.2012
- Responsible for assigning contracts to contractors, expedite all jobs, manage office staff, manage payments to contractors, all deposits and bank information
- Following up with contractors to ensure all jobs are running correctly & client's satisfaction, handling customer's complaints, addressing issues related to work in progress
- Process account information, customer files, invoices, and a variety of other forms of documents by resolving inconsistencies and reviewing data for errors using standard data entry procedures, and requesting further information for documents that are deemed incomplete
- Duties also include verifying, correcting, deleting unnecessary data, or combining data from several sources before entering into a file, entering information into specific files or forms from recorded material, hand-written pages or figures contained in printed files, checking completed work for errors or duplicate information before submitting the final product, supervising employees time sheets & payroll
- Responsible for all travel arrangements for the company.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Education
High school or equivalent - Liberal Arts And General Studies
Queensborough Community College
Queens, NYSkills
- MS Office, Market Sharp, Outlook, MS Windows, Excel, QuickBooks, Sage100
- Notary Public Certified
- Bilingual Fully capable of reading, writing, and speaking both Spanish and English
Certification
Notary Public
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Office Manager
Homes for the Homeless-Bronx, NY
04.2022 - Current
Administrative Assistant
Premier metal & marble-Queens, NY
12.2012 - 03.2020
Office Manager
Bullfrog Builders
06.2006 - 11.2012
High school or equivalent - Liberal Arts And General Studies
Queensborough Community College
Notary Public
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